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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t do it. Horrible. This was by far the worst hotel experience I’ve ever encountered. The front desk workers were miserable. There were kids and people running up and down the hallways at 4:45am. Also there is no security at the front door after 11 pm. I walked in at 11 pm the door was unlocked and nobody could be found at the front desk.
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
During this time of the COVID Virus, I would expect all properties to be Clean. The elevator floor needed a Steam Cleaning and the concrete at the entrance looked like someone had spilled something. Crowds of people would gather in front of the main entrance smoking. We had to ask them to let us in. I did not feel safe. Taking the trash out and our towels down to the lobby was too much. I will not stay again at this facility.Older buildings need more maintenance not less.
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing experience. We will discuss your comments with our housekeeping associates to take corrective actions. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
They cancelled the reservation without propey notice. Front desk would not answer why cancelled, terrible experience
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty. Smelled like cigarettes. They room felt constantly moist. Even after the shower I felt disgusting. Plus some scary other guests, I triple bolted my door.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered during your stay. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret any inconvenience you had due to other guests on the property. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Sorry to say that this was not a good experience. They advertise a kitchen. First, the refrigerator was Luke warm. I had to throw out everything in the morning. The freezer did work. There was no ice. There were zero utensils, pots/pans, no coffee maker cups or plates/bowls of any kind. You had to go to the check in area to get anything. They did provide coffee packets if you asked for the coffee maker. They advertise they provide breakfast. When I left the “grab and go breakfast” was coffee and a dry package of oatmeal, no ... read more
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
This place could have done a little better
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.