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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was all very dirty and hard to stay in. And the drug deal in the parking lot didn’t help make the stay better.
Business response:
Casey, it was very disappointing to know about your visit. We regret not meeting your expectations for a pleasant stay. We always take accusations of these nature very seriously and assure you to investigate them. We will also utilize your comments for cleanliness to enhance our guest experience. Thank you once again for selecting our hotel, and we hope you will afford us the opportunity to redeem ourselves. Sincerely, Hotel Management
Will not recommend to stay here Bedsheets doesnt seem to be changed before our stay... no locks on bathroom doors. I have to go and ask for cookware, ask for single thing everytime... never saw this kind of extended stay. Usually they have in the kitchen. Stove was not cleaned.
Business response:
Thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered during your stay. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Rooms where not clean. Carpets were dirty.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Don’t do it. Horrible. This was by far the worst hotel experience I’ve ever encountered. The front desk workers were miserable. There were kids and people running up and down the hallways at 4:45am. Also there is no security at the front door after 11 pm. I walked in at 11 pm the door was unlocked and nobody could be found at the front desk.
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
During this time of the COVID Virus, I would expect all properties to be Clean. The elevator floor needed a Steam Cleaning and the concrete at the entrance looked like someone had spilled something. Crowds of people would gather in front of the main entrance smoking. We had to ask them to let us in. I did not feel safe. Taking the trash out and our towels down to the lobby was too much. I will not stay again at this facility.Older buildings need more maintenance not less.
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing experience. We will discuss your comments with our housekeeping associates to take corrective actions. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
They cancelled the reservation without propey notice. Front desk would not answer why cancelled, terrible experience
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty. Smelled like cigarettes. They room felt constantly moist. Even after the shower I felt disgusting. Plus some scary other guests, I triple bolted my door.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered during your stay. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret any inconvenience you had due to other guests on the property. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.