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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sorry to say that this was not a good experience. They advertise a kitchen. First, the refrigerator was Luke warm. I had to throw out everything in the morning. The freezer did work. There was no ice. There were zero utensils, pots/pans, no coffee maker cups or plates/bowls of any kind. You had to go to the check in area to get anything. They did provide coffee packets if you asked for the coffee maker. They advertise they provide breakfast. When I left the “grab and go breakfast” was coffee and a dry package of oatmeal, no ... read more
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
This place could have done a little better
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not Recommended for Families. Not recommended.
Business response:
We deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you. Sincerely, Hotel Management
Nasty
Business response:
Sheree, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for the difficulties you had during your stay. Thank you again for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
I’m starting to see this issue a lot often after the pandemic, second hotel I get with the bathroom dirty, it looks like not enough staff to do the job right but the bathroom was not clean, I imagine that they don’t change sheets and don’t even clean this place frequently, it was terrible, the guy on front desk was struggling to get check in process but he was very professional and nice.
Business response:
Thank you for sharing your concerns with us. We apologize for not meeting your expectations and for the cleanliness issue. We will share your comments with our housekeeping team to be more diligent moving forward. We are also sorry for the inconvenience you had at check-in. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.