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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Recommended for Families. Not recommended.
Business response:
We deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you. Sincerely, Hotel Management
Nasty
Business response:
Sheree, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for the difficulties you had during your stay. Thank you again for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
I’m starting to see this issue a lot often after the pandemic, second hotel I get with the bathroom dirty, it looks like not enough staff to do the job right but the bathroom was not clean, I imagine that they don’t change sheets and don’t even clean this place frequently, it was terrible, the guy on front desk was struggling to get check in process but he was very professional and nice.
Business response:
Thank you for sharing your concerns with us. We apologize for not meeting your expectations and for the cleanliness issue. We will share your comments with our housekeeping team to be more diligent moving forward. We are also sorry for the inconvenience you had at check-in. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
I got to the property after work at about 930. The parking lot was filled with people who seemed to be partying. The noise in the room from people in the hall was very loud. I was woken up several times throughout the evening by people talking loudly. My room was not very clean. The toilet was dirty when I got there. The refrigerator made a very loud knocking noise when it ran. It woke me up in the middle of the night and I thought someone was at my door.
Business response:
Thank you for the specific feedback about your stay. We are sorry for the noise disturbance you experienced and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to our area. Sincerely, Hotel Management
Not well taken care of at all. I wouldn’t recommend
Business response:
Thank you for taking the time to review our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion and apologize for not meeting your expectations. We hope you will consider allowing us to host you again. Sincerely, Hotel Management
Location was not clean nor was there enough staff at the front desk to accommodate the customers. Poor customer service quality was your biggest problem. Also the facility was filthy outside as well as inside. You need to update the facility or bring any cleaning stuff that can do a better job.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the front desk service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
Very dirty and not nice. It was actually quite gross.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.