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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Im still waiting for my refund. Not bed sheets or towels ar 7pm at night.
Business response:
Ashley, thank you for selecting our hotel. We apologize for not meeting your expectations and for the inconvenience you had. Unfortunately, financial inquiries on reservations made through a third-party website must be made through them, and we suggest you contact them directly. We hope to see you again, and we wish you all the best with your travels. Sincerely, Hotel Management
I would never stay here again. It was dirty and loud. They were under staffed and I was patient because of that reason only. I couldn't check in until 8pm and even then the front desk clerk had to make my bed with clean linen. My room was never cleaned. I had no wash clothes or bath mat. No shampoo or soap.. Except the bar left in the shower from the last guest. No coffee or plastic cups even. My room smelled like cigeretts so bad. I am not a smoker so it felt like I was staying in an ashtray. Terrible. Lobby smelled like we... read more
Business response:
Thank you for staying with us and sharing your experience. Please accept our apologies for not providing you with the excellent service you deserve. We are committed to giving each guest an exceptional stay; therefore, we are disappointed this was not your experience. We appreciate your feedback, which serves to help us do a better job in achieving our goal. We hope you will give us another chance to provide you with the hospitality we are typically known for so we can regain your confidence. Sincerely, Hotel Management
The entire building smelled like cigarettes. Rooms were not clean. Generally run down facility.
Business response:
Thank you for sparing some time to share your concerns. We sincerely apologize for the smoke smell and cleanliness issues you encountered. We will discuss this with our leadership team to take appropriate steps to enhance our guest experience. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Dirty disorganized. Gross. Checked in- dragged all my bags upstairs. Key didn’t work. It was Late and the other rooms were very loud. So much so that being in the hall you could hear all their convos. Since I had to go back downstairs anyway because my key didn’t work I requested another room that was in a quiet part of the hotel. The new room that I got I walked into in the bed wasn’t made. No problem. Call the front desk and told them and they came with new bedding. That was no big deal. Went into brush my teeth and the si... read more
Business response:
I am so sorry about your horrible experience. I did receive the complaint about the loud guest. That issue was taken care of (small in comparison) It sounds like the room you were put into was never cleaned but mistakenly marked clean it is the only way this could have happened. I will look into who or how this happened. I am truly sorry for your stay experience this is not normal for my staff.
I didn't like that my room was without a shower curtain, no wash clothes, no coffee maker & no silverware/cups/plates. But the customer service was welcoming and great.
Business response:
Thank you for being our guest. We are sorry for not meeting some of your expectations with your suite. Your comments have been shared with our team, and we will address the concerns you outlined. Moreover, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going f... read more
Look else where The room was supposed to be non smoking and it smelled like someone was still in there smoking. We asked for another room and the next room the bathtub was dirty and had cigarette butts next to the bed. Only good thing was a full refrigerator which we needed other then that we could have slept better in the car. The sheets looked dirty so we brought blankets out of our car to sleep on. We only stayed a few hours to rest before getting on road for drive home. Even the employee said they would never stay there ... read more
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We regret the inconvenience caused and hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Worse hotel ever . No ice machine , old and disgusting pots , fridge didn't work . I will never ever stay at a next extended stay . You could give me a free night and i still would decline and pay my way elsewhere . This is a 4 star MOTEL
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Raegan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The room was filthy was nail clipping dirty bedding and un known dried mucus on the tables. The counters where not cleaned the room had an awful oder the staff was unwilling to help and we couldnt even get a coffee pot. It was a disgrace
Business response:
Thank you for your review. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.