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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got to the property after work at about 930. The parking lot was filled with people who seemed to be partying. The noise in the room from people in the hall was very loud. I was woken up several times throughout the evening by people talking loudly. My room was not very clean. The toilet was dirty when I got there. The refrigerator made a very loud knocking noise when it ran. It woke me up in the middle of the night and I thought someone was at my door.
Business response:
Thank you for the specific feedback about your stay. We are sorry for the noise disturbance you experienced and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to our area. Sincerely, Hotel Management
Not well taken care of at all. I wouldn’t recommend
Business response:
Thank you for taking the time to review our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion and apologize for not meeting your expectations. We hope you will consider allowing us to host you again. Sincerely, Hotel Management
Location was not clean nor was there enough staff at the front desk to accommodate the customers. Poor customer service quality was your biggest problem. Also the facility was filthy outside as well as inside. You need to update the facility or bring any cleaning stuff that can do a better job.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the front desk service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
Very dirty and not nice. It was actually quite gross.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Im still waiting for my refund. Not bed sheets or towels ar 7pm at night.
Business response:
Ashley, thank you for selecting our hotel. We apologize for not meeting your expectations and for the inconvenience you had. Unfortunately, financial inquiries on reservations made through a third-party website must be made through them, and we suggest you contact them directly. We hope to see you again, and we wish you all the best with your travels. Sincerely, Hotel Management
I would never stay here again. It was dirty and loud. They were under staffed and I was patient because of that reason only. I couldn't check in until 8pm and even then the front desk clerk had to make my bed with clean linen. My room was never cleaned. I had no wash clothes or bath mat. No shampoo or soap.. Except the bar left in the shower from the last guest. No coffee or plastic cups even. My room smelled like cigeretts so bad. I am not a smoker so it felt like I was staying in an ashtray. Terrible. Lobby smelled like we... read more
Business response:
Thank you for staying with us and sharing your experience. Please accept our apologies for not providing you with the excellent service you deserve. We are committed to giving each guest an exceptional stay; therefore, we are disappointed this was not your experience. We appreciate your feedback, which serves to help us do a better job in achieving our goal. We hope you will give us another chance to provide you with the hospitality we are typically known for so we can regain your confidence. Sincerely, Hotel Management
The entire building smelled like cigarettes. Rooms were not clean. Generally run down facility.
Business response:
Thank you for sparing some time to share your concerns. We sincerely apologize for the smoke smell and cleanliness issues you encountered. We will discuss this with our leadership team to take appropriate steps to enhance our guest experience. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Dirty disorganized. Gross. Checked in- dragged all my bags upstairs. Key didn’t work. It was Late and the other rooms were very loud. So much so that being in the hall you could hear all their convos. Since I had to go back downstairs anyway because my key didn’t work I requested another room that was in a quiet part of the hotel. The new room that I got I walked into in the bed wasn’t made. No problem. Call the front desk and told them and they came with new bedding. That was no big deal. Went into brush my teeth and the si... read more
Business response:
I am so sorry about your horrible experience. I did receive the complaint about the loud guest. That issue was taken care of (small in comparison) It sounds like the room you were put into was never cleaned but mistakenly marked clean it is the only way this could have happened. I will look into who or how this happened. I am truly sorry for your stay experience this is not normal for my staff.
I didn't like that my room was without a shower curtain, no wash clothes, no coffee maker & no silverware/cups/plates. But the customer service was welcoming and great.
Business response:
Thank you for being our guest. We are sorry for not meeting some of your expectations with your suite. Your comments have been shared with our team, and we will address the concerns you outlined. Moreover, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going f... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.