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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Look else where The room was supposed to be non smoking and it smelled like someone was still in there smoking. We asked for another room and the next room the bathtub was dirty and had cigarette butts next to the bed. Only good thing was a full refrigerator which we needed other then that we could have slept better in the car. The sheets looked dirty so we brought blankets out of our car to sleep on. We only stayed a few hours to rest before getting on road for drive home. Even the employee said they would never stay there ... read more
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We regret the inconvenience caused and hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Worse hotel ever . No ice machine , old and disgusting pots , fridge didn't work . I will never ever stay at a next extended stay . You could give me a free night and i still would decline and pay my way elsewhere . This is a 4 star MOTEL
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Raegan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The room was filthy was nail clipping dirty bedding and un known dried mucus on the tables. The counters where not cleaned the room had an awful oder the staff was unwilling to help and we couldnt even get a coffee pot. It was a disgrace
Business response:
Thank you for your review. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
After arriving at the property, I determined that it was not safe and unfit for lodging.
Business response:
Thank you for your feedback. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Walking in to the hotel there was a musky smell that followed you throughout the hotel. When we got in to our room there were no sheets or blankets in our beds. We went down and asked for some and they did not have any clean ones. Our keys were deactivated after the first night even though we stayed two nights. Our room was never cleaned while we were there. Air conditioning couldn't keep the room cool and it was the middle of winter.
Business response:
Bill, thank you for being our guest. We are sorry for the issues you encountered in your room and regret the inconvenience caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, to respect the privacy of our guest housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please give us another chance so we can make it up to you. Sincerely, Hotel ... read more
The property was dirty, the chairs at the table were stained with food. The halls were not vacuumed nor had we seen any cleaning personnel for the two days that we were there. In fact, we slept on clean sheets from the front desk. In short, Expedia, you will be negligent if you don't take this property off of your site. In fact, maybe I should consider using another web site to book my lodging. Hmmmm?
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of our property. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Very unsafe place to stay Do not book this hotel. The regular patrons there leave a rock or other wedge to keep the back door of the hotel for criminal activity. The police were there during our stay and said they cannot tell the hotel how to run their business. The manager was notified several times and did nothing about it. Three nights in a row the door was left propped open. This is not a safe place to stay. Steer clear.
Business response:
While we appreciate you leaving feedback, we are at the same time concerned about what you described. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. Thank you for being a repeat guest and we hope you will visit us again. Sincerely, Hotel Management
Overall was not pleased, cut my stay short due to unhappiness
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.