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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After arriving at the property, I determined that it was not safe and unfit for lodging.
Business response:
Thank you for your feedback. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Walking in to the hotel there was a musky smell that followed you throughout the hotel. When we got in to our room there were no sheets or blankets in our beds. We went down and asked for some and they did not have any clean ones. Our keys were deactivated after the first night even though we stayed two nights. Our room was never cleaned while we were there. Air conditioning couldn't keep the room cool and it was the middle of winter.
Business response:
Bill, thank you for being our guest. We are sorry for the issues you encountered in your room and regret the inconvenience caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, to respect the privacy of our guest housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please give us another chance so we can make it up to you. Sincerely, Hotel ... read more
The property was dirty, the chairs at the table were stained with food. The halls were not vacuumed nor had we seen any cleaning personnel for the two days that we were there. In fact, we slept on clean sheets from the front desk. In short, Expedia, you will be negligent if you don't take this property off of your site. In fact, maybe I should consider using another web site to book my lodging. Hmmmm?
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of our property. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Very unsafe place to stay Do not book this hotel. The regular patrons there leave a rock or other wedge to keep the back door of the hotel for criminal activity. The police were there during our stay and said they cannot tell the hotel how to run their business. The manager was notified several times and did nothing about it. Three nights in a row the door was left propped open. This is not a safe place to stay. Steer clear.
Business response:
While we appreciate you leaving feedback, we are at the same time concerned about what you described. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. Thank you for being a repeat guest and we hope you will visit us again. Sincerely, Hotel Management
Overall was not pleased, cut my stay short due to unhappiness
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Not as i expected In fact it was smelling in the room ... In the corridor too. I do not want to comment on Breakfast idea ,, Just coffee and Muffins
Business response:
Thank you for being our guest. We apologize for the odor you experienced while here and regret the inconvenience it caused. We have shared your concerns with the housekeeping team to ensure a better experience going forward. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely... read more
Booked accessible room and the room was NOT accessible. There were no dishes, etc even after requesting them. I do not think I will stay there again. Very dissatisfied!!!!!
Business response:
Carmillia, thank you for choosing us for your stay. We are sorry for not accommodating you with the room you booked and regret the inconvenience it caused. We also apologize for the issues you experienced due to the shortage of dishware. We are reviewing this situation with our team to ensure these items are always well-stocked. We hope you will reconsider giving us a second chance the next time you are in the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.