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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience.The staff at the front desk were good,But the room was in a bad condition.The Bed has stains all over
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Worst experience ever The lady was gone from the desk for an hour and took and hour to check us in and then gave us room keys to a dirty room that’s was also still occupied.
Business response:
Kiandra, we sincerely apologize for the difficulties you had at the time of check-in. We want all our guests to have a pleasant stay, but we regret and apologize as this wasn’t your experience. What you experienced is just not acceptable, and we will surely be working with our front office team on the feedback provided by you to enhance our service levels and improve our future guests’ experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
Not recommend based on the property manager response
Business response:
Thank you for your review. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
nope was not informed of payment options, brought cash. bugs, toilet seat loose, shower curtain rod loose, no fox on tv.
Business response:
Scott, thank you for your review. We apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We are also sorry for the miscommunication you had with our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincer... read more
We didn't like this property at all. It's more like an apartment building then a hotel. It stunk of weed as soon as you work in. Not a place for kids. We recieved an email that they were overbooked and we needed to be relocated. Thank god for that.
Cleaning lady needs fired The room was dirty. The floor was sticky. When I pulled the blankets back the sheets had hair in them. I called down and they gave my clean sheets. The mattress pad had hair and crumbs all over it. If I didn’t just take a shower I would have left. They gave me 20% off. Never again. It was gross.
Business response:
Jennifer, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hot... read more
Less than expected The room was clean. There was only one roll of toilet paper. The bed was not comfortable. The front desk was polite. The other employees we saw were not friendly. Breakfast was prepackaged muffins, granola bars and coffee. We only had three pillows. The air conditioner did get the room very cold. That was the most positive thing I have to say.
Business response:
Thank you for your review of your recent stay. We are sorry that you found some of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We will also share your valuable comments regarding our grab-and-go breakfast and the beds with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportun... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.