Extended Stay America - Pittsburgh - Monroeville

Business response:

Thank you for being our guest. We apologize for the odor you experienced while here and regret the inconvenience it caused. We have shared your concerns with the housekeeping team to ensure a better experience going forward. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely... read more

Business response:

Carmillia, thank you for choosing us for your stay. We are sorry for not accommodating you with the room you booked and regret the inconvenience it caused. We also apologize for the issues you experienced due to the shortage of dishware. We are reviewing this situation with our team to ensure these items are always well-stocked. We hope you will reconsider giving us a second chance the next time you are in the city. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management 

Business response:

Kiandra, we sincerely apologize for the difficulties you had at the time of check-in. We want all our guests to have a pleasant stay, but we regret and apologize as this wasn’t your experience. What you experienced is just not acceptable, and we will surely be working with our front office team on the feedback provided by you to enhance our service levels and improve our future guests’ experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more

Business response:

Thank you for your review. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Scott, thank you for your review. We apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We are also sorry for the miscommunication you had with our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincer... read more