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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved a king size bed got a queen wasn’t told why
Would Not Recconmend! This place has an awful odor and was very uncomfortable! Room was a nice size but it was dim and smelly.
Business response:
Tiffany, thank you for reviewing your stay. We apologize for the odor you experienced while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to remove the smell from our property. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Red Rover Red Rover-Send Clean Towels Over What started out with a FREE upgraded room turned into something gross. The first night was rough with the anemic bedding that meant we needed the heater all night. The beds were itchy on my legs. We started our showers morning one and the shower water was seriously hot. It is going to get someone hurt w burns! It was boiling,virtually, NO COLD WATER. It was a handicapped room with boiling water, I said something to the desk to no avail. It remained dangerous. The next issue were ou... read more
Business response:
Jeff, we apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised room for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Service was horrible. Staff gave me wrong key twice. Room was dorty, sheets were so dorty, had big stains...will never go back to this filthy place
Business response:
Thank you for taking the time to review your stay with us. Please accept our sincerest apologies for the service and cleanliness issue you encountered. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service a... read more
Trip Bad
Business response:
Lisa, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Dirty Hotel with BED BUGS!!! Distance extended stay America is really dirty. They do not provide cups plates or silverware in the room already you have to get it from the front desk and when I asked for some everything he gave me was dirty and when I told him it was dirty he took it back and brought out more stuff that was dirty. My room was dirty when I arrived it looked like a maid had only been in there to make up the bed. The sheets did not look like they had been changed and when I lifted the sheets up and I could see t... read more
Business response:
Dear Amber, thank you for being our guest and for the feedback. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have escalated this particular case already to ensure that the room is inspected and treated as needed. Per your conversation with the general manager, we understand that a Be Our Guest certificate has been issued as a step to making... read more
I had a late check in, so I came in around 12a. The
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room was stripped of all amenities. Heat a d TV worked only occasionally..
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. Please know, our in-room amenities such as kitchenware and other amenities are kept at the front desk and are complimentary. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The thermostat in the room did not work. Very little heat was sustained. Looking into the vent, it was full of something, crackers or large flakes of paint? The bathroom sink ran only cold water. Under that vanity was a shelf that looked gross. The bed was comfortable but you could hear coughing, snoring and talking from next door.
Business response:
Thank you for reviewing your stay with us. We apologize for the inconvenience you had in your room and for the noise you experienced while you were here. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problem you mentioned immediately. Also, know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sinc... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.