This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I've never stayed in a hotel that didn't have ice machines anywhere to be found. Had a fridge with empty ice cubes trays that would have take hours to make ice and the freezer was turned off. Has a microwave and a one burner stove with not a single bowl, cup, saucer not even plastic silverware so what is the point of the kitchenette. No amenities like instant coffee (not that there would be a cup to put it in) , no airblower in the bathroom or lotions, shampoos, nothing. One very tiny bar of soap, No clock in the room, no ch... read more
Business response:
Thank you for posting a review of your stay. We’re glad to know you were pleased with some of the amenities in your room and that the service provided by our staff met your expectations. However, we’re sorry for the inconvenience you experienced due to our hotel policies. We have a full-size refrigerator in our rooms which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We would also like you to know that as our suites are designed for ... read more
Avoid Tired decor, poor facilities and odd rules. The kitchenette is a joke and is without utensils. You have to order these from the front desk. No kettle and when we asked, were advised to boil water in a pan. No plug could be provided for the sink. Noisy, with nearby and overhead guests heard at all hours. Final insult was cigarette smoke tainted lift as we left. Only saving grace was a decent bed and shower.
Business response:
Thank you for evaluating your stay with us. We apologize that you experienced so many difficulties during your stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We’re also sorry you were disturbed by noise from neighboring guest. We wish we had an idea about is as we would have happily shifted to you to some other room. We hope you will give us a chance to redeem ourselves the next time you are in this a... read more
Not Keen on Extended Stay I'm alergic to tobacco smoke. Didn't realize the room was for smokers, and the smoke from other rooms was seeping into my room. That was a fun chest cold like experience, as usual. Also the room wasn't very clean. Some dirty spots on the counters which I wiped up after I entered.
Business response:
Thanks for sharing your experience. We apologize for the smell you experienced in your room which compromised your experience and regrets the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Horrible hotel This is one of the worst hotels we’ve ever stayed at. From calling ahead a week before to reserve a cot for my mother in law and told one was reserved. Only to arrive to no availabile cot along with having us booked for one queen rather than a king. The manager is very rude and not accommodating. I was shocked she was the manager. My mother in law spent two nights in the chair that thankfully reclined. The night gal was much more pleasant. The hotel is dirty along with smelling like cigarettes everywhere inclu... read more
Business response:
Rochelle, please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Hotel smelled like cigarette smoke. I was completely dissatisfied in the smell of the room/hotel. Entire hotel smelled like cigarette smoke which in turn made my non-smoking room smell like smoke. The manager was awesome trying to do what he could to rectify the smoke smell in the room but that didn't help enough to clear out the odor. The hotel did refund my money completely through hotels.com without any incident.
Business response:
John, we apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
There were cockroaches in the unit. Enough said!
Business response:
Gregory, thank you for being our guest. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Nice staff but hotel smelt like an ashtray
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Dollar Short I choose this hotel specifically for the kitchen. Upon arrival I was informed that there were no more kitchen supplies available. Even without being at full capicity. The "queen" size best appeared to be a full. Elevator was a little scary.
Business response:
Thank you for being our guest and for reviewing our hotel. We are sorry we were not able to provide you with what you expected. We truly regret the inconvenience caused and hope you will consider this an isolated incident & come back for another stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.