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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room wasn't clean bathroom tub had a ring,frig dirty under cabinet dirty.
Business response:
Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Stter luck next time. First off the front-desk service was terrible. Took almost 45 minutes to get me checked in. Then when i get to my room 1) the tv/remote dosent work. And after i call the front desk several times juat to get someone to answer, i get rushed off the phone and no one comes to fix it. 2) i only had towels for 1 person ( its me and my wife) so i had to go down and get another set after hastling with the front desk again. I dont get it everyother time ive stahed here everything has been exceptional but im not ... read more
Business response:
Khristofer, thank you for choosing to stay with us once again and for the review. Please accept our sincere apologies for the inconvenience and less than favorable experience you had during this stay. We are very sorry our service levels did not meet your expectations and that our front desk associates fell short of responding to your needs. We will be working with the appropriate team to see where we fell short this time and to ensure it does not happen again. Thank you for bringing this to our attention. We hope you and yo... read more
Keep looking My wife and I travel a lot with our dog, so our hotel choices are a little limited. This place was a reasonably priced option for us. Next time we will pick another hotel. The staff was nice, and the room was okay. But there are homeless living in cars in the lot, and the hotel seems to be full of laud permanent guests living there. There was trash in the hall and cigarette and pot smoke throughout. With all the sketchy folks outside at night, we weren’t very comfortable taking the dog out at night. I have seen ... read more
Business response:
Thank you for choosing to stay with us and for the review. Although you liked some aspects of your visit, we are sorry you experienced so many difficulties during your stay. Your comments will be shared with our team, and we will take the appropriate steps to ensure a much better experience going forward. Thank you again, and we hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
Many homeless staying in the parking lot around the building. It looked like they may "share" time in the motel rooms with others. The odor was awful when entering the lobby which continued in the elevator and into our room. It smelled of fish and smoke along with other unknown odors that were very objectionable. We were luckily able to open a window in our room for fresh air. The sink drain was rusted with no type of stopper or basket and occasionally the water would bubble up! The room was clean thank goodness and the staf... read more
Business response:
Thank you for being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are also sorry for the lack of amenities in your room. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Thank you again for your candid feedback and hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Business response:
Brian, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
the new general manager is horrible and the guy from corporate is a complete tool. they yelled at me and my friend and then kicked me out after an incident happened the night before and then they dnr me this is after i have been residing there for over a year... if you want clean and to be treated with respect the extended stay is not the place
Business response:
We appreciate your feedback. Please accept our apologies for not living up to your expectations and we are sorry you did not have a positive experience with our associate. We take such reviews seriously and will look into where we may have gone wrong in your case. Thank you for choosing our hotel for your stay, and we hope you will give us another chance to exceed your expectations during a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.