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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I expected more from this hotel. Don't like the floors in the room.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. We are sorry, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Rooms are out of Bates Motel Front desk staff ok. No facilities. Room did not look sanitary. I slept on towels from bathroom and my own clothes because I did not want to touch the bed. TV remote sticky -- used hand sanitizer to clean it and used wash cloth to use it. Waste of time as there were no real channels on the tv. Do not go here.
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Philip, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Just awful It was dirty and the whole hotel floor reeked of cigarette smoke. All night you hear dogs barking in the hotel and there were clusters of people hanging out in the parking lot. By far the worst hotel I have ever stayed in.
Business response:
Kristen, we apologize for the cleanliness and noise issues you encountered while you were here and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Although your experience is not typical, we obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Worst stay ever The front desk employee was rude. I checked into my room which had dirty floors and a dirty bed set I called for clean items nobody ever came I took it upon myself to go back after waiting 30 min and they made me wait a additional 15 min and had a nasty attitude with me. The guy handed me the blankets and sheets and made me put them on myself. I woke up in the morning with giant bed bug bites all over myself I am outraged at the hospitality and hotel cleanliness
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Ikke verdt prisen. Veldig enkel standard, litt shabby. Kjøkken, men ikke kaffetrakter. Frokost var kun energibarer eller kornblanding i lobbyen. Hyggelig betjening.
Business response:
Thank you for being our guest. We feel sorry and are disappointed to read our hotel and facilities did not provide the value you were hoping for. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We would encourage you to choose us again so we can provide a better experience on a future date. Sincerely, Hotel Management
Bad Experience It was loud and fighting. Also, drug users was in the building. I was very surprised it was so dangerous.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Below expectations Needs a serious remodel. Elevator door hardly opens, hallways smells bad. Carpet and paint in rooms are bad. Outside of hotel completely dark at night - no lights at all in parking lot. Wouldn't stay here again.
Business response:
David, We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously and would like to regain your trust, so we hope you will give us that chance in the future. Sincerely, Hotel Management
The room smelled, there was no blanket just a sheet, and everything just looked run down. I will never stay there again.
Business response:
Lil, thanks for being our guest. We apologize for the housekeeping issue you encountered while being here and are sorry we couldn’t assist you with your particular need. We are concerned about your experience and have immediately shared it with appropriate individuals in our organization to improve our service and facilities moving forward. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.