This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tiana, please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Stay Away!!!!!! This Place Is A Dump The place is getto and stinks to high heaven and needs security. They let most any unsavory characters stay here!!!
Business response:
Corie, we are sorry for the cleanliness issue you experienced during your stay and regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will visit us again for a more relaxing experience. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Strange smell in the room, linens and towels seems old, worn and torn. Shower and fridge in the room made huge noise, and you could hear neighbors boices through ultra thin walls.
Business response:
TK, thank you for being our guest. We are sorry our hotel was not to your expectations and that your stay was disturbed due to the other guests. We wish we had the opportunity to resolve this issue while you were here as we would have done our best to make your stay a comfortable one. Also, your feedback has been discussed with our housekeeping team to be more diligent going forward. Meanwhile, our maintenance team is fixing the problems you mentioned immediately. We hope you will reconsider and give us an opportunity to ser... read more
Ok... I didn’t like the way the comforter smelled, it had a nasty smell as if it hadn’t been washed. Everything else was great, but I’m sad I forgot my silver earrings and housekeeping didn’t turn them in. You would think they wld have been turned it.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had during your stay with us. Your feedback regarding the comforter has been discussed with our housekeeping team to be more diligent going forward. Also, please know any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it safely. You can reach our front desk anytime, and they will be happy to assist you. We hope you will give us another chance to provide you with a better experience. Sincer... read more
Staff unfriendly trash always full outside trash laying next to trashcans wasn't expecting no room service towels trashcans had to be taken care of myself for the price not happy at all will never go there again
Business response:
Connie, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. We hope you’ll give us a chance ... read more
Business response:
We are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with an experience you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
If you love cigarette stench hallways... The room, bed and pillows were all nice, but the staff was half asleep and looked to have been crying at check in. The breakfast shouldn't even be called breakfast, it consisted of granola bars, muffins and coffee. The hallways stunk of cigarette smoke so bad that I thought I had flashed back to a bowling alley in the 70's. For the price, I definitely cannot recommend.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.