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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheet had stains. Felt dirty. “Non smoker” room smelled like smoke. Mattress had dent from how old it was. Key card would not work after countless tries. Went to the service desk to get a new one and had same issues.
Business response:
Keven, thank you for your review. We are sorry for the difficulties you had in your suite. Your feedback has been discussed with the appropriate team to improve our accommodations going forward. We have also taken note of your comment with regard to the key cards and have shared it with our front desk associates. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The main lobby was dirty the room was filty and smelly towels were stained awful experience.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider staying with us again the next time you ... read more
Things werent properly cleaned like tables and counter tops, didnt have proper wash cloths in the room, no ice was available on site. And it was very noisey
Business response:
Thank you for being our guest. We are sorry for the housekeeping oversights in your suite. We have shared your comments with the appropriate team to be more diligent going forward so we can improve our guest experience. Moreover, we apologize for the noise issues you experienced. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We value your business and hope you will consider giving us a second chance the next time you are in the area. Sin... read more
Muy mal........ No Águeda mucho Y me dieron una abitacion en el primer piso
Business response:
Jose, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
First off I stayed three years ago when a fabulous lady named mary worked there and I enjoyed it there and this time no Mary and she kept that place clean and made sure the rest of the staff did their jobs and kept it clean wow this time around it is absolutely disgusting and in bed on out the hallways are elevated bathrooms absolutely disgusting and no courtesy help no breakfast broken down dryers without adding service stickers on until it ate over $6 of my money was disgusting I think the first one for sure probably happe... read more
Business response:
Thank you for returning to our hotel. We apologize for the disappointing experience you had with us this time and regret the disappointment it caused. Your feedback has been discussed with our entire team to make sure we redouble our efforts towards providing our guests with a seamless stay. We have also asked our maintenance associates to address the problems with the dryers. We hope you will give us another chance so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This place is falling apart. Clientele are of a dubious caliber. Not sure what’s going on here but government assistance seems to be one answer. Don’t leave anything in your car.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It sure what to say..... There was trash in the hallway, elevator, and behind the toilet. It sounded like people were wrestling in the room above all night long. All in all, not very good.
Business response:
Kimberly, thank you for staying with us and for taking the time to leave your comments. Please accept our apologies for the cleanliness issues and the noise disturbances that you encountered during your stay. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Nightmare hotel in California Check in was slow but the worst was just beginning. The floor was filthy and the elevator was worse. We were surprized by the cigarette butts in the elevator. The walk to room 204 down the filthy hallway was only surpassed by the heavy stench of marihuana wafting from 201. When we got in the room we looked at each other and wondered what we had gotten into. After going to the bathroom it would not flush. The desk clerk told us to get plunger from th storage closet and plunge the toilet. A person... read more
Business response:
Gerald, thank you for your review. We regret the smoke smell you experienced during your visit. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We also apologize for the service issues you encountered during your visit. Your feedback has been discussed with the appropriate team members to make sure we are consistent with our service delivery. Moreover, the safety and security of our guests is of utmost importance, and appreciate you bringing the problems to our attention. We have also asked our h... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.