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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont sneeze wrong or complaints. There are no cups in the room, you have to ask for them. The kitchenette has no dishes, you have to ask. The hair drier is a shared hair drier and located at the front desk. The floors are so thin that walking normally makes the people below or on top of you feel like elephants are dancing. The “breakfast” was generic oatmeal and granola bars. Old, worn down. here is a lot of mold on the ceiling in the bathrooms. Not very welcoming and would not want to stay here for an “extended “ stay. Good... read more
Business response:
Thank you for being our guest. We regret your disappointment with our hotel policy and apologize that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you... read more
Believe the Reviews before you book! I wish I had done more research on this hotel. The room was run down. There were weird stains in the room like on the chair. The table had what looked like purple spray paint. The mirror has weird white stains on the frame. The bathroom light was dim. We booked pretty close to the wire before Christmas so we knew that we’d be paying higher prices but I’m shocked that I paid so much for such an icky place. Other than a place to lay our heads, we spent as little time as possible on this pla... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Worst hotel in many months. Place is awful, dirty, advertised as with an in room coffee maker, didn't have one, no cups, water glasses. Won't book here again.
Business response:
Roy, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We truly hope... read more
The staff we encountered was friendly. That aside, the rest of the experience was disappointing. We booked a non-smoking room; no one in our family smokes and we were traveling with children. When we stepped off the elevator to the 3rd floor, it was like walking into an ashtray; the whole floor smelled of smoke. As we were meeting family, we quickly dropped our bags and left. Unfortunately, I did not notice at that time that we had been given a smoking room. However, I do not think it would have made much difference anyway a... read more
Business response:
Thank you for being our guest. We are sorry for the reservation issue you encountered. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. Also, be assured we will share your feedback with the housekeeping team to make sure this room receives a deep clean. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
DO NOT STAY HERE! NIGHTMARE! I booked this place for 2 nights around Thanksgiving day because it was less than 2 miles from my sister’s house. I had driven all day from Los Angeles so we got in at about 7:30pm, dropped our bags in the room and quickly went over to visit with family. We returned at about 11:30pm to a room that wreaked of marijuana and cigarettes. Within 10 minutes my fiancé and I were getting headaches because it was so strong. I called down to the front desk and asked for another room but they said all they ... read more
Business response:
Brian, firstly, we thank you for selecting us while you were here to celebrate Thanksgiving with your family. But, we offer our sincere apologies for the impact the smoke smell had on your experience. Your feedback for the odor has been shared with the housekeeping team to do a deep cleaning of your room. Meanwhile, please be assured your concern will help us enforce our no-smoking policy more efficiently. It was also disappointing to read about the unprofessional service provided by one of our associates. We assure you to w... read more
Don’t waste your money Terrible bed/mattress. Very little water pressure for a decent shower. Cheap shampoo and soap that cause skin irritation and dryness. Very uncomfortable. We will never return.
Business response:
It was disheartening to read that we did not live up to your standards, and we sincerely apologize as your stay was less than satisfactory. Your feedback about the quality of the toiletries and the maintenance issue has been discussed with the appropriate individuals in an effort to enhance our service and facilities moving forward. We are sorry you were not able to have a comfortable nights’ sleep due to the uncomfortable mattress. Please give us another opportunity to provide you with a better experience on your next stay.... read more
Didn’t like anything about this place and I will never go back to it , nor will I recommend this place to Anyone hey only had 3 pillows, no ice machine, no cups or glasses for the room, no pool, and now breakfast, not even a continental one, if I would have known before my arrival there, I would have NEVER booked my Room with them
Business response:
John, thank you for being our guest. We are sorry for not meeting your expectations and regret any inconvenience caused. Kindly note, our brand standards require us to keep the kitchenware available at the front desk rather than leaving them in the suites. We will remind our staff to communicate this more clearly going forward. As we have full-size refrigerators in all our suites, which includes ice trays for your convenience, we do not have an ice machine on our property. We are also sorry the breakfast offerings were not t... read more
AWFUL customer service- our shower clogged she offered Drain-o no room change (Shower was used once)- bathroom smelled like pot- chairs in the room weren’t wiped down. Just over a terrible experience
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the service issue you encontered and will share your comments with the appropriate team to ensure they be more diligent going forward. We value your feedback and hope you will give us another chance to show you ou... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.