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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones facility. Commercial washer in the open doorway behind the registration desk set the tone at check-in. There was one plastic cup, two bars of soap and a travel size shampoo in the room. No glasses, cups, hair dryer, etc. No ice bucket because there are no ice machines on the property and you have to wait for the ice to freeze in the ice trays. Then there is the homeless encampment at the edge of the parking lot...
Business response:
Thank you for posting a review of your stay. We're sorry for the difficulties you encountered while you were here. Please know to our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own amenities such as kitchenware and toiletries, but these items are also available and complimentary at the front desk at any time. Also, every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on... read more
Your breakfast sucks
Business response:
William, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
No thanks There were only 3 pillows with one covered in black hair when we checked into the room. You could hear everything through the walls and outside the hotel door. There were lots of sketchy people staying at the hotel and in the parking lot of the hotel. The police were called at some point on Saturday night (we did not find out why). Would not stay here again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you w... read more
Business response:
Kurt, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The bathroom had hair everywhere, from the tub to the ceiling. Other than that it was pretty clean, the bed was okay & so was the room. It looked nicer in the pictures.
Business response:
Thank you for staying with us and for taking the time to leave your comments. We are sorry you experienced issues with the cleanliness in your room. Our housekeeping staff works hard and we apologize they did not catch the issues you described. We have shared your remarks and will use them as a training opportunity to improve our service. We hope you will give us another chance the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
bad experience bad pressure in the shower head, drywall in the shower ceiling was cracked and damaged, not enough electric outlets next to bed and the coffee and snacks was horrible.
Business response:
Meir, thank you for reviewing our hotel. We apologize for the maintenance issues you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. We have discussed your observations with the concerned team, and we're taking corrective actions to fix the problems you mentioned as soon as possible. We will also share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. Please consider giving us another opportunity the next time your travels b... read more
The bathroom sink would not drain. We could see all of the sludge that was built up in the drain. Disgusting! It also took extremely long to get hot water. The shower was almost impossible to adjust the temperature. There was old, rotten food left in the refrigerator from a previous guest. The free breakfast was “minimal” at best.
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies for the difficulties you encountered in your room. We have discussed your feedback with our housekeeping and maintenance teams, and we’re reviewing the situation in order to make sure such incidents are prevented from happening again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.