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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have the option have a smoke-free room. But is no smoke free rooms. Pillows smell like cigarettes I don't smoke indoors why would I want a room that has indoor smoking
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure each and every room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Run down -- no amenities like hair dryer and they did not make up room
Business response:
We are sorry for the unpleasant stay you had with us. Please know various in-room amenities are kept at the front desk and are delivered to your suite upon request. Also, know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
No customer service at all. Terrible GM The gentleman who checked me in was great. Showed me up to my room. And I checked in late due to travel. Inside the room I found a pair of men’s socks under a desk so that let me know they probably don’t clean effectively. Housekeeping did not come in to change sheets or towels once during my stay. The grab and go breakfast is just granola bars and oatmeal. Sub par. The worst part was I needed to check out a day early due to changing my travel plans because of the wildfires and air qua... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. As your review is anonymous, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel... read more
It was not a pleasant experience. No amenities unless you count the coffee in the lobby which non guests felt free to walk in and enjoy. Poorly staff reception. There was one guy at night that other than performing his basic checking in duty had absolutely no pleasant personality. The room and property was worn down and needed new furniture. Elevator smelled of cigarette smoke and bad air freshener. No coffee in the room and other than a small soap no other amenities. Awful.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Karandeep, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not a good experience This stay was booked through Hotels.com. No record of the booking when I checked in. The receptionist would not let me use the hotel internet to show my confirmation of booking. I had to turn my Mexican cell phone into a hot spot to show my confirmed reservation on my laptop. Then I had to call the Hotels.com from my Mexican cell phone on the 800 number that cost me further. Just not a good experience from the Hotel staff trying to sort out a problem that may not have been of their making. The hotel has... read more
Business response:
Colin, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
This place needs a complete remodel. Everything is pretty beat up. My room smelled like someone had been smoking pot in it for week. Brutal. For a $170 a night, I expect a lot more.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.