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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i cancelled the reservation but the next day i was still charged by the hotel..
Business response:
Thank you for reaching out to us with your review. We take your concerns seriously and we apologize for the inconvenience this caused you. Since your review is anonymous, we ask that you contact us directly at the hotel with details of your reservation so that we may investigate this matter further. We look forward to speaking with you about this. Sincerely, Hotel Management
Not happy at all room did not feel comfortable bathroom wasn’t that clean shower head come out when I turned the water on it just wasn’t a comfortable stay check in at 3pm took a shower and left at 6-6:30 to stay at Hilton in concord
Business response:
Alberto, thank you for choosing our hotel. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We value your comments and do hope to see you again for a much better experience. Sincerely, Hotel Management
This property from the outside looks like a newly constructed building, but when you walk in, it's clearly a previously standing structure that they just fixed up from the outside. The inside had narrow hall ways, dark lighting, dark carpets through out the hall. The doors, paint, windows, and bathrooms were from a prior era. The elevator smelled of cigarettes, and our room smelled of a room that has been around for 40 years. Immediately upon entering our room we discovered our sink was clogged, and we didn't have hot water ... read more
Business response:
Chris, we apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels, ensuring we deliver a restful stay to our future guests. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
We will not use this hotel anymore
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There was no hot water this morning when I went to take a shower. I ran the water for at least 15 minutes without success. When I called the front desk about the problem no one picked up. When I went to check out the person at the front desk barely spoke English. This is a terrible place and I'll never stay there again. Travelocity should remove them from your site as they are giving you a bad name.
Business response:
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely... read more
My stay was horrible. I had a smoking room that was old and dirty. The dumbest rule they had is that if I stay less than 7 days Housekeeping doesn’t clean the room. I was forced to get towels from the front desk for 4 days. I will never stay at the location in Pleasant Hill again.
Business response:
Tomiye, thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to our housekeeping policy. Please be assured that we have discussed your feedback with the concerned team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always availab... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.