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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
HORRIBLE HORRIBLE. Bad smell : cigarettes and humans. Burn holes from cigarettes on the sofa and sink. Sink clogged. Receptionist NOT friendly with the worst attitude. FILTY and expensive. Don't stay there
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again. Sincerely, Hotel Management
Smelly stay Room was dirty, the hallway smelled of urine and smoke! Nothing like is said on the website. The front desk attendant wasn’t very open and welcoming. I have never stayed at a hotel that didn’t give out extra pillows! I’ll never stay here again.
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Dirty, smells like smoke, run down If you can find something else I would suggest you look elsewhere. This hotel is dirty, run down and everything smells like cigarette smoke. The room was run down. Had to sleep with the window open so it wouldn't smell.
Business response:
Thanks for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience this caused to you while being here. Your experience has been discussed with the concerned department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Nuthin nice I could only take it for 2 days before I had to cancel my reservations and find another spot to stay..what I found out is they charge the same price as as the other places...for dirt
Business response:
Please accept our apologies for not meeting your expectations. We work very hard to make sure every guest has an outstanding stay and are sorry we did not succeed during your visit. Your comments let us know we have room for improvement and hope you will give us the chance to make this up to you on a future visit. Sincerely, Hotel Management
The hotel was dirty and smelled like dirty pets We only stayed one night, no hot water in shower and uncomfortable beds
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
desamables anti sosiables nada corteses y muy mal me canselaron una reserva q e re a de mi abuelito y me proivieron la entrada mas aparte me retu v ieron mi dinero por dias. solo porq yo estuve unA ves osperada junto con otras personas q al pareser quedaron mal a y aqui el p t oblema y loq me mol ed sta es q yo no estava ay y no estava vajo mi nombre y y o no me iba a quedar y q poreso mi avuelo alla pagado las consecuencias
Business response:
Thank you for being our guest and for sharing your feedback. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you again for choosing us for your stay. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Unpleasantly stay My stay was not pleasant. The exterior of the toilet was dirty and I found a bed bug on the bed.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not even worth it It was just kind of ehhhh. The hallways smelled . It had all kinds of strange characters walking around. It seemed like a lot of the people staying there knew each other and walked room to room a lot . We took a shower and the smoke detector went off . The sheets were sooooooooo itchy we couldn’t even sleep in them luckily we had blankets in the car or we probably wouldn’t have even stayed . Just not really a good price for the stay .
Business response:
Thank you for your review. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving and also apologize for the inconvenience caused due to the fire alarm. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.