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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less than stellar Far too many issues with the room. AC didnt work, poor water pressure, stove didnt work, phone didnt work, remote for the TV didnt work, cable didnt work (had to repair the cable cord myself). Wouldnt go back, even though they are the most affordable Mon-Fri option in the area for business travel.
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Worst experience in many years 35 minutes to check-in for 2 people and no one in front of us. Walked into room, bed was not made and towels on floor, this was 5:30 PM Given new room, key didn't work. Hotel condition was very poor even for an extended stay hotel.
Business response:
Thank you for your review. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
This place is generally unpleasant and only an option if you are in a pinch. The place needs a good scrub down.
Business response:
Thanks for being our guest. We apologize for the inconvenience you encountered with regard to cleanliness while being here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Dirty & unkept The best part of our stay was leaving this place. It was dirty & unkept. From the dirty parking lot to the dribble only shower & loose plug outlets, this place is a dump.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Absolutely disgusting. Everything smelled like pot. Room below had what appeared to be a meeting of pimps. Worst place I've ever stayed
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Told us that there is no water until 5pm, couldn't shower before meeting. They didn't even apologized, just wanted to know if I still wanted the room?
Business response:
Thank you for your feedback. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Non Smoking room smelled like cigarette, hallways smelled of smoke and very loud neighbors. thankful it was only a one night stay.
Business response:
Thanks for being our guest. We sincerely apologize for the odor and noise issue you encountered while being here. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Your concern regarding the smell is shared with our housekeeping team to review and action. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
This hotel will not remain open long. We went to stay all week on a buisness trip and left after one night. This hotel needs to close, clean up, and not allow certain staff and tennants to return. I am sure the police have to visit often.
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.