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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean at all. You could hear fighting outside in the middle of the night. Walls are super thin meaning you can hear everything from the rooms next to you literally everything. Smells like cigarettes and weed all through the hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
OK for an inexpensive stay. We stayed three nights and our room was never cleaned or made up. They provide a kitchen area but we had to ask for cups, bowls, etc. We also had to ask for a hair dryer. The hall way was never vacuumed as the same trash was on the hallway floors every day. Their "breakfast" was coffee, packaged cereal and granola bars with no sitting area. I mistakenly booked this hotel thinking it was another one in the area we had previously used. We were away from the room during the day so were able to tolera... read more
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Paid for a smoking room and didn't get that room also the kitchen stove smoked up the whole room for 15-20mins
Business response:
Rosalind, thank you for staying with us and for the review. We are sorry for the service and maintenance issues you experienced while here and regret the inconvenience caused. Your feedback has been shared with the appropriate team, and we are taking immediate steps to ensure such mistakes are not repeated again. It was a pleasure hosting you, and we hope to have a second chance of welcoming you back for a much better experience. Sincerely, Hotel Management
Poor excuse for a hotel! To start, I walked up to the lobby, where there were 3 guys and a huge German Shepard (off leash), and as soon as I approached the doors the dog lunged at me barking...nice! The building was under construction which I was never told about. The work went late and started again early, wat earlier than I planned on waking up! I went to the lobby for my free ‘breakfast’, to find 2 empty coffee pots, 2-3 granola bars, and some packets of oatmeal, but no bowls or spoons-what a joke! I’ll be requesting a re... read more
Business response:
Paul, we are sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Not Worth the Money You'll Save I have stayed in Extended Stay America properties before, and they were fine. This one is a dump. The worst things: As I was getting ready for bed, I noticed that there was not a single drinking glass or cup in the room. In fact, even thought this room had a kitchen, there was not a single eating or cooking implement in the room. I called the desk and was told I had to come to the desk if I wanted a glass. I said, "I'm already in my pajamas." The clerk said, "Sorry, I can't leave the desk." So... read more
Business response:
Jean, thank you for being our guest. We apologize for not explaining our policies to you on arrival and that our staff was not able to take care of your particular need. Kindly note, all the kitchenware and in-room amenities i.e. hair-dryers and other toiletries are available at front desk and are complementary. We will make sure our front desk team communicates this information more clearly going ahead. Your concern regarding our breakfast choices will be shared with our Brand Leaders when determining new offerings. Please ... read more
It wasn’t what I expected... It wasn’t what I expected for an Extended Hotel. Service at the counter was poor, hotel looked like it hadn’t been serviced. Elevator was not in the best condition. Poor experience for me being in town for Business.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Needs a lot of work done Checking into our room one bed sheet was stained and pillow case dirty bathtub dirty. Grab and go breakfast was horrible . Stayed for 2 nights and house keeping did not bother to come in and clean it. Or give new fresh towels. Restroom roof had mold and loud light for the bathroom frame was just in the bathroom wasn’t even placed back into the light. Room keys wouldn’t work every time I’d try to get back into our rooms. I wouldn’t recommend this place to anyone esp for the price we paid for. More of ... read more
Business response:
We sincerely apologize to you for the difficulties you encountered during your visit with us. It is disappointing to read that your stay with us was less than an exceptional experience to you. We assure you that what you experienced is not acceptable by our standards and your feedback will be used to make sure that we deliver much better service and facilities going forward. Please give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
One night stand No glasses in bathroom, no glasses any where. Bathroom tub faucet control area stained , door chipped with a piece hanging on. Beds where very uncomfortable with lumps in one. Coffee was okay, no muffins (on back order) no spoons with witch to eat the granola and no bowls just coffee cups for the breakfast. We will not be back.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
A Disappointing Stay at Extended Stay The hotel is going through some construction so there is clutter through out . The female staff member, Morgan is rude and condescending. The breakfast is laughable - a granola bar! Our room was dirty with dried food in the microwave, ripped sheets and trash!
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.