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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location Location is very good. Very close to freeways and Bart. Lobby is not appealing. Smell of old cigarettes was annoying. Walls are paper thin Very nice desk clerk.
Business response:
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Horrible AC didn't work, they wouldn't change my room, non smoking room was missing window screen and had cigarette on the windowsill, bad smell, loud neighbors, smoke detector missing. staff was horrible, they only clean their roomed once a week. Free wifi very slow and paid wifi expensive. never stay here!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the issues you experienced during your stay with us. Your comments have been shared with our management team, and we will certainly be addressing these issues with our entire staff. It iw always our goal to get any maintenance issues resolved as soon as we are made aware of an issue, so we thank you for letting us know. We appreciate your business, and we hope you will give us another chance to make a better impression in the future. Hotel ... read more
Hotel super dirty! Super dirty! Staff rude! Unacceptable rudeness from the hotel staff! My socks were black after 2 minutes walking in room! Reception dirty and mesdy, allowing to see the laundry and pieces of paper on floor. Elevator on horrible cigarette smells! Do not stay at this hotel!
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience they caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Safety questionable Found a homeless person sleeping outside my room 1st night. Staff seemed to have dealt with this before. Clearly insufficient security. 2nd night big fight with people banging heavy things against wall. I didn't stay for 3rd night.
Business response:
Thank you for your review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests. We are sorry for the inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I would never stay there again Did not feel comfortable and it had a bad smell. Will never stay there again or recommend
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Never again. It's okay for the price. Never will I again stay here.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
The first room they put us in smelt like mold. The second room , The bedding was old, the walls were thin you can hear everybody in the rooms around us.
Business response:
Adrianne, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible! Dirty, loud, smells terrible This place was disgusting. I changed rooms twice just to end up in a room with hair on the sheets, windows that didn’t lock, and a stench that was almost unbareable. The only reason why I stayed is because hotels were booked solid until for 30 Miles. I never went back on day two of my prepaid reservation nor would they refund me for the horrible stay. Run from this place...
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
For the price, I expected better accommodations. No hairdryer in the room, when I called down, they said it was at the front desk but I had to pick it up (with wet hair). The entire hotel smelled like smoke and the rooms across from me had people smoking week all night and in the morning. No cream for coffee in the morning. Also, very few places to eat nearby
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.