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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NonSmoking rooms too smoky. I reserved and paid for a non-sokingroom for my in-laws for two nights. They are sensitive to smoke. The halls were so smoky that it seeped into the room. They refused to go back for a second night, opting to sleep on my couch instead.
Business response:
Lionel, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Due to work being done at home, my husband, 5 month old baby, and I needed a place to stay for the week. We selected this location because unlike other hotels in the area it had the kitchenette which with a baby felt necessary. I wish we'd done somewhere with a more recognizable name that just had mini fridge in the room. At least then we'd have been somewhere that didn't have garbage in the hallway and smell of marijuana each time we stepped out of our door.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Disgusting! This was the dirtiest hotel I have ever stayed. As soon as I arrived I noticed the dirty carpet with stains which is not too big of a deal but then there was dirt and grass on the carpet which means they never even vacuumed the room. There were stains on the bed sheets, I called the front desk and asked for clean sheets but they never brought them. I was too tired to deal, i slept on bath towels and checked out the next early morning. I’ll never stay here again!
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
dont Go there Many things broken. Breakfast was a joke. Like living in an apartment with lousy neighbors. No amenities. Motel six would be better.
Business response:
Larry, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
ESA should not even be running as a hotel-HORRIBLE I arrive at 5pm for just one night so I just stayed...but had to wrap my pillow in a bath towel because of the smell of old smoke . The rate was not super cheap at 160.00 but it appears this may also be a place for street people without access to a shelter based on the neighbors i had in the room next door. NEVER .NEVER. should this even be an offering on Expedia. and for sure the rate should never be over 100.00 even if it is in California
Business response:
Tom, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
never again Disgustingly dirty, and smelled terrible! The clientele that stayed in the hotel, also made me very nervous! It has the potential to be a nice hotel, but it just is not maintained! Such a nice area, I was shocked at the condition!
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Meh.!!! It was ok until around 5 in the evening the room right above us was being re-carpeted. It sounded like a bar fight was going on up above us. Then in the morning at 8 am again. Some warning would have been nice.
Business response:
John, the situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
My worse hotel experience through Expedia The hotel only looks good from the outside, the lobby carpet is dirty, the 3rd floor smell like wet rag, the elevator makes noise going up and down, the wall of the outside of elevator on the third floor is tagged with Gang graffiti, the bathroom had brownish stains on the ceiling which looked like mold, the Tv remote wasn't working good, the beds are way too small a accommodate 2 people, we had 2 sets of towns for 3 people, the oven fan and light were not working.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry you had a disappointing experience and our housekeeping was not up to our usual high standards. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing these issues with our entire staff. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Thank you again for your feedback, and we hope you will give us another chance to make a better impression in the... read more
Business response:
Damian, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.