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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a place you would want an extended stay Scary people staying here. Don't recommend. One night there were two people who looked completely stoned trying to get in to the hotel but they couldn't find their room card. I was on second floor...the non-smoking floor but you could still smell smoke.
Business response:
Tony, I apologize for the inconvenience you encountered during your stay. To ensure cleanliness of kitchenware at the time of check-in, we keep the dishware at our front desk, and we are sorry this wasn’t communicated to you. Your concerns regarding clean room and smoke smell have been shared with our housekeeping team to ensure rooms are cleaned and thoroughly inspected before allocating to future guests. Please give us a chance to showcase you our improved side in the near future. Sincerely, Hotel Management
TOTAL NIGHTMARE! The front desk was extremely rude, the room was filthy, the sink was clogged and a fire alarm evacuated us from our room at 5am. stay here at your own risk !
Business response:
Suzanne, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to ou... read more
Not clean They only clean once a week. Not rooms are not that clean
Business response:
Maria, thank you for providing us with details about your stay.We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We aregrateful for the feedback you provided and hope you will choose to stay with us again. Sincerely, Hotel Management
Dirty and smelt like smoke this place was absolutely disgusting, dirty and smelt like smoke in non smoking rooms. I left immediately after checking in and the front desk said to contact hotels.com for my refund. When contacting Hotels.com, they have to call the hotel to confirm and the hotel lied and said I stayed for 3 nights when they "made a note in the system" to cancel my room that I was leaving.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you had housekeeping issues during your stay. Our housekeeping supervisor has been notified of your concerns, and we will be addressing this with our entire cleaning staff. Additionally, we are sorry for the mix up with your charges. We do sympathize with your situation, but unfortunately reservations made through third party websites must be refunded with them. We would advise you to contact hotels.com directly, and we will work with them... read more
Needed place to stay while working art and wine sh No daily room service how awful is that ! Advertised breakfast... Offered coffee, tee and crummy breakfast bar. The worst. No hair dryer in room. No HD tv Looks like something fro the 80's. NEVER AGAIN !!
Business response:
Pat, we are extremely sorry for not living up to your expectations while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. We regret the inconvenience caused, and please consider coming back so we can make you next trip pleasant in every respect. Sincerely, General Manager
Disappointing Hotel was rundown and dirty. A used tampon was in the hallway Thursday Evening through Saturday Afternoon. Disgusting! I could not get the air conditioner to work Mike
Business response:
Michael, it is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We deeply regret the inconvenience caused, and please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Worst hotel ever. This hotel is old, filthy and simply terrible. Avoid this place if possible. It is a one star motel.
Business response:
I know that a fresh, clean, well-maintained hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. We hope you will consider giving us another chance so that we can regain your confidence in us. Sincerely, General Manager
Dirty and stinky The lobby is filthy, the elevator is rakety, and the third floor reeks like an ashtray. Nothing special about this hotel, I would not stay here again.
Business response:
I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment, and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
Terrible hotel The room and hotel smelled terrible of smoke and food. The room was filthy and it was clear the linens were not changed. There were burn marks on the bathroom floor. This was adversited as a room with kitchen essentials, yet it had no cups, bowls, silverware, not even a coffee pot. The walls are thin and you can hear the rooms to the side and above you.
Business response:
Thank you for your feedback. I apologize for the housekeeping issues that you encountered. We have processes in place to make sure that every room is exceptionally clean. I am working with our team to make sure we correct our shortcomings. We are sorry for the miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest,... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.