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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were dirty and the hotel is very loud
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness issue that led to a disappointing experience. We will surely review this with our housekeeping team for their review and action. We also regret the inconvenience you had due to the noise issue. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I had reservations for a week for a room with two double beds. When I arrived I was told that the hotel didn’t have any rooms with two beds. I had to sit in the parking lot and search for another place to stay that was local and affordable. The listing for a room with two double beds should be removed and they should have had the courtesy to notify me well before my arrival.
Business response:
Thank you for taking the time to share your concerns. We are very sorry to know about the predicament with your reservation upon check-in. We are sorry as we do not offer suites with this configuration. Our goal is to provide exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We hope to serve you on a future date. Sincerely, Hotel Management
Terrible location. Several homeless people in parking lot Major banging sounds in adjacent rooms
Business response:
We are glad you stayed with us recently andwe appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, ... read more
Very disappointed in condition of the property.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
This hotel was very disappointing. The staff weren’t very friendly and the rooms are old and dilapidated. The air conditioner stopped working and we called the front desk for some assistance in the matter and they never came. Also, people are yelling all night in the hallways and my family was awaken during the night by banging on the walls. This is definitely not a hotel my family will be returning to.
Business response:
Thank you for staying at our hotel. We are truly sorry for the issues you outlined. We sincerely apologize for the condition of our accommodations and the unsatisfactory service you received. We also regret the inconvenience caused due to the disturbance you experienced. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guest services. We hope you change your mind and allow us to host you again on a future visit. Sincerely, Hotel Management
The hotel is well located, the rooms are old the air conditioning didn't work in our room the first night the second night we were moved to a different room that had the smallest bed I ever seen for two people, will never stay there again
Business response:
Thank you for staying at our hotel. We apologize that our accommodations did not meet your expectations and for the issues you encountered. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope you will allow us to host you on a future date. Sincerely, Hotel Management
Tv did not work This is the third time I’ve stayed there all three times the tv/remote did not work and they could not fix. No tv should result in discounted room.
Business response:
Stephen, thank you for selecting us again and being our guest. We definitely understand your disappointment with the issue related to the television remote and apologize for the inconvenience it caused. We are truly sorry for the frustrations you may have had. Thank you your feedback, and we hope you return. Sincerely, Hotel Management
Horrible stay! The lady at the front desk was nice. But the first room we had was so bad we asked to move. The floor was sticky, walls were dirty, mold in the shower, sheets were NOT clean and blood on them. Second room was dirty. Then third rolm was the cleanest out of the three. BUT no shower liner, sheets were still dirty, drawers were off tracks, phone didn’t work- had to call the front desk from my cellphone. We left after one night. Asked for a refund and they was told I had to do it through hotels.com Trying to get th... read more
Business response:
Shannon, thank you for spending some time to share your comments. We sincerely apologize for the issues you encountered in your suites that caused inconvenience. We take concerns like yours seriously and assure you appropriate measures will be taken by our housekeeping and maintenance teams. We also regret the inconvenience you are having with the third-party website. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
You get what you pay for. Rooms are ALWAYS filthy.
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss your comments with our housekeeping team to deliver well-appointed accommodations. We hope to serve you again and redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.