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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first assigned room the bedding had not been changed. The second room assigned: in mid-evening a party attempted to enter the room using an authorized card key. Fortunately the door was secured with the latch. Very unsettling. Upon calling the front desk the response was less than comforting. I’ll never stay here again.
Business response:
Thank you for sharing your concerns with us. We apologize for the issue in the initial suite and for the incident you mentioned. We will discuss your comments with our housekeeping and front office teams to ensure we deliver excellent accommodations and service. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Never Going Back Again Showed up to check in a little after 7pm only to find the front desk person is on dinner til 8 pm. So I sat in parking lot waiting to get a room that was already paid for. Got to my room to discover the sheets on the bed were dirty with black marks including shoe imprints cause someone walked on the bed. Later on was woke up by a man screaming and yelling and running around crazy on the 3rd floor. I was a few doors away. Police had to come and taser him and haul him to a psych hospital. I will never re... read more
Don’t do it Shocking. Run down. Smelled of urine and smoke. Filthy. I checked in and out in 15 minutes. Front desk gal stephanie is amazing.
Business response:
Jen, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bett... read more
We decided to stay down the street from our house as a staycation. We reserved a king room on Expedia. Upon arrival
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Its too expensive for the hotels conditions, smells so bad, entries to take your stuff in so complicated cause you can not open from the outside, the carpet in the hallways too dirty with stains, the shower of my room spills water everywhere .
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The staff member was friendly when checking in. The hallways smelled like cigarettes and piss. People left their bikes and trash in the hallway. There were people banging on doors. Doors slamming throughout the night and neighbors yelling at each other until 4am. I felt there was a lot of drug activities happening, including in the morning when me and my 11 year old niece were leaving and two men were banging on someones door. It was very uncomfortable and loud. I will not be returning to this location. It was disgusting and... read more
Business response:
Thank you for taking the time to evaluate your stay. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We appreciate your constructive feedback as it helps us improve our guests' experience. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will consider giving us another chance to prove we are up to the task of ... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.