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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived in the evening time and got checked into my room. After checking into my room I went to take a shower and to my surprise there was not hot water at the shower but the sinks had hot water. I went down to talk with the front desk. Asked the front desk person if I could be transferred to another room that had a working shower and was told they could not transfer to another room until after engineering could verify it wasn’t working. No problem when can they check it…. Not until tomorrow morning when they arrive… ok wh... read more
Business response:
Thank you for your candid evaluation. We are sorry for the concerns that kept your stay from being perfect. We will review your comments with our maintenance team and make sure we prevent such reoccurrences. We will also take steps to ensure we prevent such reoccurrences. Meanwhile, we request you to reach out to us as we would be happy to resolve any queries you may have. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
room was dirty ,smelled like smoke ,windows hard to open latches broken ,homeless all over smoking all over,urine in stairway beer cans in stairway,people in and out all hours making noise at 3 in am waking me then other side of me they had little yappy dogs that woke me up both mornings at 6 am then part of am after got no sleep was stressed ,reported to lobby to no avail ,i came here to see my grand kids after 2 years ,ruined a good part of my visit ,had to spend hours figuring how to get out of hotel without charges ,had ... read more
Business response:
Thank you for sharing your detailed feedback with us. It was disheartening to read about the concerns outlined in your feedback and the difficulties you endured, which led to an uncomfortable stay. We apologize for the smokey experience and cleanliness issues. We will discuss this with our brand leaders to take appropriate actions to deliver a better guest experience. We are also sorry for the inconvenience caused by the disturbance that impacted your visit. We wish we had an opportunity to address this and make your experie... read more
Not very comfortable stay. I’d try another hotel. Not cleanly. Lady at the front desk was nice but I had to check out. Lots of sketchy characters hanging out front. Buyer beware!
Business response:
Kenneth, thank you for your candid review as we do value your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
The WORST yet...... If you want to score an 8 ball, this is your place. SUPER noisy with parties, drug deals, prostitutes and loud music every night until 2am. Even "construction" at 4am on the floor right above our bed. This is not a nice place for a family on vacation, but a glamourous YMCA that is one step for the monthly tenants before they become homeless. No hot water in the shower. Hotels.com should NOT represent this property.
Business response:
Kathy, thank you for taking the time to review your stay with us. We regret not meeting your expectations and are sorry for the noise disturbance you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Smells horrible 3rd floor has construction and homeless people go in and out.
Business response:
Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.