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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DONT CHOOSE CUZ ITS CHEAP!!! First room had a used condom that my lil girl wouldve found had I not found it myself so I switched rooms and was put next to a hooker whos pimp would come by her room and force himself in scaring my lady half to death fortunately the lil one didnt wake up so sleep wasnt that great also the room I was put in had a smoke alarm that was tampered with and im pretty sure I was charged for that. Find a different place especially if you have a family to many people up to no good there. Oh and random pe... read more
Business response:
Thank you for staying at our hotel. We are sorry for not providing the stay you desired. We always take accusations of this nature very seriously and assure you to look into them. Thank you once again for your patience and for sharing your feedback. Sincerely, Hotel Management
Not coming back The bathroom door did not close, at all. There were stains on shower curtain. No coffee pot in room.
Business response:
Matthew, thank you for being our guest. We are sorry for the unpleasant stay you had and regret not meeting your expectations with our accommodations. We have shared your feedback with the housekeeping and maintenance staff to improve our service and facilities going forward. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Pros: a quiet stay and friendly, helpful staff Cons: whole hotel smells very strongly of smoke despite being on a non smoking floor. The elevator is so think with it that I took the stairs, which also smell like smoke. I got a plug in air freshener for my room and that helped. The table in my room hadn't been cleaned and the shower curtain also appeared to need cleaning. The bathroom door was unable to close, which was ok because I was alone. I assume it's because of covid but I was surprised to find the kitchen completely b... read more
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and ... read more
This was the worse hotel stay I have ever had. This hotel was jokingly called “The Cecil North” because it was so crappy. My door never locked so I had to drag all my tools and laptops with me so that I wouldn’t get robbed. Someone on the third floor was smoking weed. Someone was drinking a couple of beers on the stairwell. Why do you even have a “terrible” option to choose from on this survey. It seems like you all know this hotel is garbage. Oh, and the hotel just reeks of cigarette smoke. I requested a non-smoking room bu... read more
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the inconvenience caused due to the other guests on the property. We are a non-smoking hotel, but on rare occasions, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry for the maintenance issue you experienced in your suite. We have shared your concerns with the engineering team to rectify the problem. We do hope you consider staying with us again, as we would welcom... read more
Place was dirty, halls smell like smoke.
Business response:
Iyesha, thank you for being our guest. We apologize for the cleanliness issue that impacted your stay. We will share your comments with our housekeeping team to be more diligent moving forward. We will also utilize your feedback about the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will give us a chance to improve your impression of us. Sincerely, Hotel Management
Room was not clean at all. Bathtub was filled with hair and dirt along the walls down to the drain. Hardwood floors were dusty and turned my socks black.Very unfortunate because I’ve been going to this location for years but since covid-19, the cleanliness has been terrible.I wouldn’t advertise my establishment as “safe&clean” especially during these uncertain times if your employees refuse to take the even basic steps of cleaning.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
orrible First room was filthy and disgusting. Second has bloody hypodermic needles on the floor
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.