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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros: location, price Cons: certain necessities are not provided by default ( hair dryer, shampoo), curtain leaks large amount of light Other: neighbor upstairs not sleeping at 3am certainly made our stay worse.
Business response:
Dear Xudong, Thank you for sharing your review. We appreciate your kind words regarding our ideal location and reasonable rates. However, we sincerely apologize for the troubles you faced during your stay at our hotel. We appreciate your feedback regarding the amenities and the disturbance caused by a neighboring guest. We understand how these factors can impact your overall experience. Please be assured that we are actively working to address these issues and enhance our guest experience. We hope you'll consider giving us a... read more
Poor customer service The guest service is rude. He gave me a nonworking key and didn't apologize. Then the room was a storage room and still didn't apologize
Business response:
Dear Patrick, We are sorry for your experience with our front desk associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide ... read more
Pleasanton Ca - Chabot Dr Property was full of garbage around the parking lot. Hopmeless people leave close to the area
Business response:
Dear Oliver, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Also, we regret any discomfort you experienced with individuals outside our hotel. Please know that our front desk is always available to help ma... read more
Would not stay here again We looked at 2 rooms before settling on the room we stayed in. The first room had a large gap at the bottom of the door and frame so anyone could bend down and look right in. 2nd room reeked of cigarette smoke ( this is a smoke free hotel), the last room looked fine initially, but as we settled in that evening we looked up at the ceiling to find blood stained finger marks streaked across the ceiling above the couch. The floor wasn't that clean so we definitely kept our shoes on. The top of the refri... read more
Business response:
Dear Jennifer, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host yo... read more
Breakfast was coffee and cookie Bed was dirty
Business response:
Dear George, Thank you for choosing to stay with us. We deeply regret that we fell short of meeting your expectations, especially regarding our breakfast and the cleanliness of the bed. Please rest assured that we are taking the necessary steps to ensure that such incidents are not repeated in the future. Your satisfaction is of paramount importance to us, and we hope that you will give us another opportunity to provide you with the high-quality service that you deserve.Sincerely,Hotel Management
Stove didn’t work, dish washer said does not work in marker, smelt like wet dog, shower was rusted, breakfast had no spoons
Business response:
Dear Courtney, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.