Extended Stay America - Pleasanton - Chabot Dr.

Jennifer 

on Expedia

2 years ago

Don’t go if you want a good nights sleep Pull out bed was horrible, shower head was horrible, no shampoo available, heard loud music alllllll night, the fire alarm went off at 1am 

Anonymous 

on Expedia

2 years ago

no costumer service at all-cant get into our room after 11pm as they have no staff on site when your room key isnt working 

Carol 

on Expedia

3 years ago

HORRIBLE! This hotel is in dire need of an upgrade! The rooms are very run down. Even while walking down the hall to our room, there were acoustical tiles in the ceiling missing and broke, in the room, closet doors were missing, the shower head is the WORST! Had to use a cup to be able to completed rinse off the soap and shampoo out of my hair. The carpet is dirty and stained, you have to ware socks or the bottoms of your feet get black with dirt. Nothing in the room at all, after asking we were able to get a iron (that was ... read more

Zia 

on Expedia

3 years ago

It's very poor and the room was dirty . House keeping is the worst they didn't clean the room until I checked out after 3 days 

ERICA 

on Expedia

3 years ago

The units are just horrible!!!. Outdated for over $100 a night.. we not stay at a property related to your business again!!.. 

Alejandra 

on Expedia

3 years ago

Never again Not the greatest hotel, but what is to be expected for a 2 star. We booked this last minute and it was all that was left in the area, the room has a weird smell and everything is very outdated. I Woke up in the middle of the night to use the bathroom and I found a cockroach in there. They have a “trash room” here where we were asked to make sure we take all of our trash there to help house keeping, but I truly think it’s because they know they have cockroaches and they’re trying to avoid it to get worse in the ro... read more

Joseph 

on Expedia

3 years ago

front desk agent lacks customer service relations at the time of check in. There are noisy people in the hallway even pass 1:00 AM, not sure if this was allowed by hotel staff, not able to get a good night sleep. I hope the management will do something.