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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was dirty and filthy. The floor is not sweept and not mopped.
Business response:
Dear Olayemi, Thank you for your review of our hotel. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
When I "checked in", my room was no longer available. So I then had to spend $300 and travel to another hotel in the area. I will be call expedia to get a refund and get some answers.
Business response:
Dear Jennifer, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Not clean and smell was really bad
Business response:
Dear Jose, We appreciate your feedback regarding your recent stay. Cleanliness is a top priority for us, and we regret that your experience did not meet expectations. We will address your concerns with our housekeeping team to ensure improvements are made. Our goal is to provide a comfortable and pleasant environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Front desk was the only saving grace of this place. It was all downhill from there. Room floor was sticky. Window drapes were short leaving about 5inches maybe to a foot of exposed window. Bathtub was clogged. There were also stains of ink/chemical or something (maybe i nsect blood?)on some of the walls (brownish-red). Lamps by the bed was loose, so is pretty much anything in the room. Stove runs hotter than most ext-stays I've been to though. Overall i regreted coming here thinking it is better than the other ext-stay furth... read more
Business response:
Dear Rhyes, We appreciate your feedback and are pleased to hear that our front desk staff provided excellent service. However, we apologize for any inconveniences you experienced during your stay. Your comments regarding the condition of the room have been noted, and we will address them promptly with our maintenance team. Our goal is to ensure all guests have a comfortable stay, and we regret falling short of your expectations. We value your input and will use it to make improvements for future guests. Thank you for choosin... read more
The place is dirty, front entrance and elevator smell marijuana. Room is very small and have bugs. Will definitely never stay in this hotel.
Business response:
Dear Raul, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. The issues you mentioned, including cleanliness, odors, and pests, do not reflect our standards. We are taking immediate action to address these concerns and improve our facilities. Your experience is important to us, and we hope you will consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
My room got broken into they have no cameras in the aisles .
Business response:
Dear Steven, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.