Extended Stay America - Pleasanton - Chabot Dr.

Anonymous 

on Expedia

5 years ago

Elevator broken my entire stay. Staff never around halls smelled dirty, and no amenities 

Unhappy 

on Expedia

5 years ago

What I didn’t like 1. check in was odd. Requested 2 queens n sofa bedroom reserved months ahead. Went to room and found 1 queen only. There was 4 adults in the room. We complained and got 2 rooms instead which was to our advantage 2. Sofa bed had a previous sheet on it with a stain. We removed sheet and replaced it with a fresh one plus had to go back for a blanket and pillow. 3. Bathrooms were dingy and dirty including carpet. I didn’t want to be barefooted. 4. Certain musty smell throughout. 5. Elevator not working and we ... read more

Anonymous 

on Expedia

5 years ago

I didn’t like the smell, the dirty carpets and broke shelving in cyclist. Bathtub had no drain, kitchenette and no supplies in rioom. Had to ask for any kitchen supplies and it took a long time to get them, no coffee maker, “ breakfast was coffee prepackaged muffins and granola bars 

Annonemous 

on Expedia

5 years ago

Terrible unorganized! We book room for 3 the host don’t even have blanket or pillow for the 3 rd person ! She was telling us that still didn’t dry yet so she pull one out very wrinkle from the laudry basket so bad unprofessional we never see anything like this . Then she aak ja that we book 2 night so we confirmed at Expedia only one night and prepaid but the front desk keep feeling they can’t cancel it ! They never have solutions and to call Expedia and confirms the 2 Nd time the bottomed is so bad unorganized unprofessiona... read more

katleen 

on Expedia

5 years ago

Room not very clean. Too much air freshener used’ fan not working bathroom light not working. Took four requests to have it fixed before it was. Person who checked me in was way too busy to do anything about it and I don’t know if she really cared or not. 

Anonymous 

on Expedia

5 years ago

The cleaning "fluids" that were being used by the staff while we were waiting to check in was making my daughter ill (she doesn't have any health issues), she was coughing from the smells. They gave me our room key, upon entering the room I found that the current guest was still in there!!!!!!!! Talk about shocking, being able to walk into someone's room with a room key while they still are there. I went back to the front desk and told them there was someone still in the room, she said, "let me go check"....like I didn't kno... read more

Anajanci 

on Expedia

5 years ago

The room they gave us the first time is horrendous, it smelled quite like a cirrus tree and it was supposed to be a non-smoking area, we asked for a change and it was a little better just that the sheets were somewhat dirty, there were hairs on the pillows it didn't seem comfortable! !! 

Anonymous 

on Expedia

5 years ago

Reserved room was not available. Desk clerk blamed booking sites for overbooking while at the same listed the number of rooms on each floor that had not yet been cleaned, citing corporate bookings. To my bottom line, they're either understaffed or poorly staffed.