This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was old looking, the head boards looked like a cat had been clawing on it. The floor was dirty and the bed sheets and towels were dingy. Totally unsatisfied with this visit
Business response:
Dear Donald, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you give us another opportunit... read more
Went to check in and hotel says had no reservations. Had to pay for the room twice. Not to happy and will be in contact to get my money back
Business response:
Dear Matt, we were disappointed to read about your experience and apologize for the issues you had with your reservation. Please feel free to reach out to our hotel directly. We look forward to talking with you soon.Sincerely,Hotel Management
Don’t go if you want a good nights sleep Pull out bed was horrible, shower head was horrible, no shampoo available, heard loud music alllllll night, the fire alarm went off at 1am
Business response:
Dear Jennifer, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we will address this with our team to avoid future occurrences. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the ... read more
no costumer service at all-cant get into our room after 11pm as they have no staff on site when your room key isnt working
Business response:
Dear Guest, thank you for staying at our hotel. We are sorry for the issues you experienced with our team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for taking the time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management
HORRIBLE! This hotel is in dire need of an upgrade! The rooms are very run down. Even while walking down the hall to our room, there were acoustical tiles in the ceiling missing and broke, in the room, closet doors were missing, the shower head is the WORST! Had to use a cup to be able to completed rinse off the soap and shampoo out of my hair. The carpet is dirty and stained, you have to ware socks or the bottoms of your feet get black with dirt. Nothing in the room at all, after asking we were able to get a iron (that was ... read more
Business response:
Dear Carol, thank you for sharing your feedback with us. We agree that our accommodations, while well-maintained, need updating; our housekeeping and maintenance team works hard to ensure our property is well kept inside and outside. We take your comments seriously and will do what it takes to improve our guests' perceptions and hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory! Sincerely Hotel Management
It's very poor and the room was dirty . House keeping is the worst they didn't clean the room until I checked out after 3 days
Business response:
Dear Zia, first and foremost, we apologize that our services did not meet your expectations. While our housekeeping service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service to you at a minimal fee. In addition, towels and linens may be exchanged at the front desk anytime and complimentary. Again, please accept our apologies for not communicating this properly at check-in. Your feedback has already been shared with our staff, and we will do our best t... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.