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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional staff member very brash and carefree in front of other consumers. even in front of the manager
Business response:
Dear Terrence, Thank you for sharing your feedback about your recent stay at our hotel. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Therefore, we are sorry we did not meet your expectations. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
The staff was u professional
Business response:
Dear Terrence, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Not as expected No one was around when we arrived for check-in. We and several others had to wait a while before someone showed up at the front desk. After checking in, we found out that there was no sheets or bedding for the sofabed in the room and the TV remote was also missing. I called front desk to try and get what we needed, but again no one was around to pick up. I went downstairs to the front desk and no one was there. I waited a while before the same person who checked us in showed up, explained what was missing and... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management
Someone broke into my room and stole my belongings
Business response:
Dear Steven, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The receptionist issued a room key for a room that was already reserved and I walked in on another couple in the room. Then once I got into my “new” room, the smell of marijuana reeked from the room either next door or below me. You have to ask for shampoo otherwise you won’t have any in your room. The room was fairly clean but the bed was outdated and not comfortable. I will likely not stay again.
Business response:
Dear Shannon, We sincerely apologize for the issues you encountered during your stay. We deeply regret the inconvenience of being assigned an occupied room and the disturbance caused by odors. Additionally, we apologize for any discomfort due to the bed and the lack of amenities. Your feedback is vital, and we are taking immediate steps to address these concerns and improve our services. We hope you will reconsider and give us another chance to provide a better experience in the future. Sincerely,Hotel management
Not Their Best Effort No one at the front desk when I arrived at 10pm, had to call the phone to get someone to show up, then wait for the computer to boot up. Room had a stuck drain in the bathroom sink filled with some dirty water. No garbage can in the room - overall not a good stay although previous visits to his hotel have been fine.
Business response:
Dear Shawn, We sincerely apologize for the inconvenience you experienced during your recent stay. It is disappointing to hear that our service and room condition did not meet your expectations this time. We regret the delay at check-in and the issues with your room. Your feedback is invaluable, and we are addressing these concerns to prevent future occurrences. We are pleased to know that previous visits have been satisfactory and hope you will give us another opportunity to provide the high standard of service you expect. S... read more
Sleep in your car instead of this place!!!!! Horrible hotel. Disgusting really. You’re only guarantee is that their will be a sign at the front desk that says “out to lunch be back in 40 minutes” or “taking a break” The staff is incredibly incompetent and can’t find a reservation booked moments prior through hotels.com. They will want to bill you again for something you just paid for. There are usually unsupervised kids running the halls all hours as well. A reservation at this hotel will ruin your travels.
Business response:
Dear thomas, It was disappointing to read your comments about your stay at our hotel. We strive to provide thoughtful and intuitive hospitality; therefore, we regret to learn that you found our service inconsistent. Each guest’s feedback is a critical tool for us in our mission to improve guest satisfaction. Please accept our apologies for any inconvenience caused. We will work to address these inconsistencies, and we greatly appreciate your valuable comments. Thank you for helping us improve. We would love to welcome you ba... read more
Cheap. That is its only advantage. There were no utensils, plates, etc of any kind in the kitchenette. The staff do not keep the hallways clean. The building entrance door is supposed to lock for security but it does not even close. The price is low and you can see why.
Business response:
Dear George, Thank you for being our guest. Delivering exceptional service to all our guests is paramount and a source of pride. Therefore, we sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Your feedback is valuable to us, and we are committed to addressing it with... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.