Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Dear Desiren, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. Please rest assured that we will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. We take your feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Rachel, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services.Sincerely,Hotel Management 

Business response:

Dear Carol, We appreciate you choosing us and providing your feedback. We are sorry we fell short of your expectations with our complimentary breakfast and the bed uncomfortable and that you feel too expensive. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for disappointing you. We will address the issue with the concerned team to enhance future guests' experiences. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of o... read more

Business response:

Dear Anand, Thank you for selecting our hotel and taking the time to write a review. We apologize for the cleanliness issue of the dishes and any oversight in your room preparations. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here. Also, we regret the disappointment of the breakfast choices not meeting your expectations. Your feedback is invaluable to us as it highlights where we need to refocus our effort... read more

Business response:

Dear Luz, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where ... read more

Business response:

Dear Deepak, Thank you for sharing your review regarding your recent stay at our hotel. We are sorry to learn about the inconveniences you encountered in your suite. We assure you that we take great care to maintain the highest standards of cleanliness and pest control in all of our suites. However, as a precaution, we will have your room professionally inspected and treated. Furthermore, we're genuinely sorry our staff were not responsive to the difficulties faced by our valued guests. Please be assured we will take appropr... read more

Business response:

Dear Karen, We are sorry for not meeting your expectations with the quality and condition of our accommodations. Your concerns about the need to update are shared with our concerned individuals for further improvement. We are committed to offering better service for our guests and look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management