This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing was unique about this place, when we arrived front desk was rude, male worker seemed forced to work , also not as clean looks like floor in my room hadn’t been mopped! As we get back in the room around 10:30 pm next door, the yelling starts , kids crying ,I call front desk to report the noise,they would call minutes went by noise got louder , kids and were crying, here we are trying to mind our business but 11 comes rolling in , 11:45 and again call front desk she couldn’t do anything she said she already called the ... read more
Business response:
Dear Esmeralda, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your concerns are shared with our concerned team to ensure they are addressed adequately and never repeated. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Si... read more
I didn't see much of the property that I did like. What I didn't like was looking at the Hyatt next door and wishing we would have stayed there instead.
Business response:
Dear Miguel, Thank you for taking the time to share your feedback. We are sorry that our property could not meet your expectations and that you regret staying at our hotel. We try our best to give perfect service and accommodate our guests with a seamless experience so they always want to return. So we regret that you have not received the kind of service you deserve and to redeem your desire to stay. We hope you will consider returning for a better experience. Sincerely,Hotel Management
This property is waste zero percent recommended. No kitchen utilities, no washroom utilities,shower don’t work, tv,a/c operations don’t work, no drinking water in property, no costumer assistance, front desk never answer the calls, interior of the hotel is horrible, the smell in room is horrible, the bed and the bed sheets are worst. I don’t even have one good thing to share about that property. Over all my experience with this property is horrible and worst. My rating is 0/10.
Business response:
Dear Krishnakanth, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you in the future and provide you with the seamless s... read more
The staff are friendly and accommodating but when I got there I can feel the carpet was not clean. This is most visible when you look at the bottom of the closet and the bed. There was no lotion/conditioner provided, no bottled water/juice available at the breakfast table. The management is obviously at skimplation. Regardless, broken hair dryer should be replaced and the carpet should be vacuumed each time a customer checked out. They should not wait for the customers to complain.
Business response:
Dear Maria, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. On the other hand, it is excellent to know that you had some memorable encounters with our staff. Please give us another opportunity to regain your trust and welcome you back t... read more
Bait and Switch--Very Disappointing The website we booked through (Hotels.com) boasted a "full breakfast" for this hotel. This was one of the main factors we considered when booking a hotel as we knew we would not have time to go out to breakfast, a breakfast on site was necessary. When we arrived we saw we would be provided with a "Grab and Go" breakfast which is very different than a "Full Breakfast". We have 3 very hungry teenagers and we were on our way to a funeral where we weren't going to be able to eat for several ho... read more
Business response:
Dear Bethany, Thank you for taking time out of your day to post a review. Please accept our apologies for not meeting your expectations and for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Further, we will instruct our team to keep an eye on the refilling of the items as per need. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you de... read more
Property is OK but in need of some cleaning and updating. Sufficient for a quick stay but nothing great. Check in process was not good and a prior occupant was at desk complaining that his belongings had been taken from his room. I can understand that as they double booked my room. When I came back from dinner there was someone else in my room so I had to be issued another room. Pretty unorganized system and worker was not well trained.
Business response:
Dear William, Thank you for taking the time to share your review with us. Our goal is to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experienc... read more
Disgusting Room The room wasn’t clean. There was dried blood splattered on the sheets and wads of hair in between the blankets. I keep trying to request a refund but the website gets stuck
Business response:
Dear Mary, Thank you for being our guest and sharing your observations through your review. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please do not hesitate to reach out to us directly if you need further assistance. Thank you once more, and we hope you will reconsider and stay with us again.Sincerely,Hotel ... read more
Never stay again Restroom, the toilet was dirty and it stink. Floors hadn’t been cleaned and kitchenette had hair on the countertop
Business response:
Dear Stephen, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back for a much-improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.