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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was awesome!!! Entire building spelled like cat piss! If you have allergies i would not stay here. They definitely need an upgrade. Wont stay here again unless upgraded and carpet removed!
Business response:
Dear Destiny, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. We are actively implementing corrective measures within the relevant departments to prevent similar occurrences in the future. Thank you for bringing this to our attention. We look forward to the opportunity to welcome you back and provide an enhanced experience.Sincerely,Hotel Management
The bathroom door gets stuck it was hard to opening , on the upper floor it was someone making a lot of noise , I called the reception many times to complain about it but nobody answered Not the best experience this time
Business response:
Dear Porfirio, Thank you for sharing your feedback. We’re sorry to hear about the issues you faced with the bathroom door and the noise from the upper floor. Please accept our apologies for the inconvenience caused. We understand how important these aspects are to your comfort, and we’re investigating the situation to ensure improvements are made. Your comments regarding the reception response are also being addressed to prevent future occurrences. We appreciate your patience and hope to better serve you next time.Sincerely,... read more
The entire third floor stunk. There were people smoking pot inside their rooms and the smell came out to the hall. That wasn't the stink though. The carpets for sure need to be replaced cuz all the stench of years of filth lives there. There was nobody at the desk all night. I went to do a laundry around 11:00 and the phone was just ringing unanswered. Ergo there was nobody to report the pot smoking too. There was also nobody to ask if I could get a cup to make tea or a spoon or anything because my kitchen was completely bar... read more
Business response:
Dear Kimberly, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Therefore, we sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future. We highly value yo... read more
Flop pad Just ok. Stove not working, visible patches on the walled staining on main hallways with odor of dirt and body odor.
Business response:
Dear Victoria, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Just a flop pad Property gives an ‘unmaintained feel’. Main hallway especially on the third floor has huge dark mysterious stains and an odor of body odor and dirt. As far as my room, it had patches on the walls where there were repairs but not painted. My stove did not work. The room just had towels anything else like cups/silverware had to be requested. Barely got to use the kitchen and I had gotten this place for that specifically
Business response:
Dear Victoria, We sincerely apologize for the disappointing experience you had during your stay. The issues you mentioned regarding the condition of the property, hallway cleanliness, and your room's amenities are concerning. We regret the inconvenience caused by the unpainted repairs, non-functional stove, and lack of kitchen items. Your feedback is crucial, and we are taking steps to address these problems promptly. We hope to provide a more pleasant stay in the future.Sincerely,Hotel Management
1st room had a super noisy AC, 2nd room was so dirty to where they handed me a vacuum to clean the room myself. Microwave doesn’t even turn on. No sheets were provided until I had to go to the front desk. The kind lady supplied me with sheets pillowes and a thin blanket. Had to make my own bed after vacuuming it!!
Business response:
Dear Jagjit, We are sorry to learn about the issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.