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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is in rough condition. Electronic keys barely work. Was locked out of my room for 30 minutes because none of my keys worked and staff was away for 30 minutes. Even after programming new keys, couldn’t get in my room. Manager had to come to my room to let me in. Halls smelled like cigars as someone smokes in the building. Showers barely work. I guess you get what you pay for.
Business response:
Dear Eric, Thank you for your review. We sincerely apologize for the inconvenience you experienced due to the keys, the shower, and the odor in your nonsmoking room. What you have encountered is unacceptable. Please know that this is not the standard we wish to uphold, and we regret we could not provide you with a better service. Your feedback is invaluable, and we're committed to addressing these issues with the appropriate individuals to ensure our guests' comfort and satisfaction. Please accept our most heartfelt apologie... read more
dirty, claustrophobic, in disrepair. Smelled of food cooking every night. It advertises free breakfast which is a total joke.
Business response:
Dear Price, Thank you for sharing your candid feedback. We sincerely apologize for not meeting your expectations with the complimentary grab-and-go breakfasts and regret any inconvenience caused by the cleanliness issues. We will share your comments with the appropriate individuals for future enhancement. We appreciate you bringing this to our attention. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chance to provide a more pleasant stay.Sincerely,Hotel Managemen... read more
Wow, doesn't get worse!!!!! Wow, has to be the worst place I have ever stayed. Place was so dirty and old feeling. Got to our room and the floor was all wet, the sink had been leaking for not sure how long. Tried to get another room but there was nothing else available with double beds. Asked the front desk to clean it up, and they had no one available and handed me a mop!! I refused the mop and just asked for towels to put down. After getting in the room and pulling out the sofa bed, there were a ton of blood stains on it. ... read more
Business response:
Dear Guest, Thank you for the detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not meet our standards, and we deeply regret the inconvenience caused by the cleanliness and maintenance issues. We appreciate your patience and understanding. Our team is actively addressing these concerns to ensure a better experience for our guests in the future. We are committed to making it suitable if you would be willing to give us another chance. Thank you for bringing... read more
Need to work on keeping the roms clean and without a smell and wash the sheets
Business response:
Dear Robert, Thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.