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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty , no breakfast like it says it’s just granola bars to go
Business response:
Dear Alma, Thank you for choosing us and sharing your feedback. We apologize if your recent stay did not meet your expectations. Your feedback is important to us as it helps us improve our services. We appreciate your understanding, and please don't hesitate to reach out to our front desk if you encounter any issues during your stay in the future. We hope to provide you with a better experience on your next visit. Thank you for choosing our hotel.SincerelyHotel Management
The place had a weird smell to it once you hit second and third floor. People were unpleasant acted like they owned the place and gave us dirty looks when we were getting on the elevator especially a lady that was staying on the third floor. Told us to keep it down because her room rattled when we walked by..
Business response:
Dear Lorena, We are sorry for any concerns you may have had during your stay. Our goal is to provide our guests with a clean and comfortable environment, and we regret that this issue affected your experience. We will investigate your concerns to improve our service for your next visit. Thank you for your honest feedback.Sincerely,Hotel Management
My room smelled like fish. Simone had cooked in the room and it was not properly cleaned or sanitized. Since there were no other rooms available they could. It move me but they should have never rented this room as is. I had to send my daughter to stay with a friend at the hotel next door.
Business response:
Dear Katherine, We apologize for the inconvenience you experienced during your stay. We appreciate your understanding and patience. Please feel free to contact our team if you encounter any issues in the future, and we'll do our best to ensure a more comfortable stay for you and your family. Thank you for choosing our hotel, and we hope to provide you with a better experience on your next visit. Safe travels!SincerelyHotel Management
This room appeared to be quite dirty with a torn curtain that didnt even cover the window, no blankets etc. I slept in my clothes because I was unsure the sheets were clean. The furnishings were thrift store mixup. There was no water, no water in the vending machine and I was told late at night to drive to a store to get water. I could go on but I will never, never go back
Business response:
Dear Martha, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Don't stay here Booked a suite with 2 queen beds was told they were overbooked and we were given 2 separate rooms. Breakfast was gone within 15 minutes and not restocked. Requested bottom floor for health reasons not available. AC in room didn't work. Elevator worked intermittently.
Business response:
Dear Guest, Thank you for taking the time to review your stay. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We also apologize for the issues you experienced with the breakfast, the air conditioning in your room, and the elevator working intermittently. We will work to address these issues prompt... read more
Housekeeping needs improvment: hardwood floors were filthy (are they ever mopped?), no bedding in room for hide away bed (was told to come get it at front desk because they wouldn't deliver it to room) and hallways smelled from people cooking in rooms. Maintenance needed everywhere: spackle spot all around room, broken closet shelf, broken sink and tub plugs, empty bracket on wall, hideaway bed had a mattress still wrapped in plastic, smoke alarm battery change beeping in another room, first room assigned had a broken entry ... read more
Business response:
Dear Andrew, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Bad quality on mattress and the sofa bed needs to be changed the inner frame sinks in .
Business response:
Dear KAMAL, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management
Don't stay here. We checked in and sent to a "non-smoking" room. The room reeked of smoke. Everything was beat up and the drawer in the small dresser would not stay closed. We left for the evening to come back and have no linens for the pull-out bed. I rang the bell to ask to linens. I was greeted with "what do you want, I just got here." I was then handed 2 fitted sheets and a very thin bed spread. No pillow or blanket. We will never stay at an Extended Stay again. Horrible condition and rude staff.
Business response:
Dear Katrina, Thank you for reviewing your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We look forward to having you stay with us again... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.