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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m sorry but everything about this place was horrible ! Never have I ever had a bad experience like this! Alarms randomly going off, the place had a horrible smell all around! Staff was hardly ever in the front and they were not organized at all! They didn’t even know what rooms were cleaned !not to mention the water coming out of the floor in my sisters room! Just bad all around, I’m sorry I just couldn’t rest all night with the smell, the noises, amongst other things !
Business response:
Dear Victoria, We sincerely apologize for the subpar experience you had during your stay with us. Your feedback is deeply concerning, and we are committed to addressing these issues appropriately. It's disappointing to hear about the inconveniences you faced, including the alarms, unpleasant odor, and water leakage. Rest assured, we will share these matters thoroughly and implement necessary improvements to prevent recurrence. Your comfort and satisfaction are important to us, and we regret falling short of your expectations... read more
I have to start off by saying i usually don’t ever leave bad reviews even if i had a horrible experience but this hotel was so bad i had to. I do have to say though that the staff that was around was so friendly and apologetic that it made up a little for our horrible experience we quickly realized they were understaffed. But the hotel was so dirty like even the lobby looked like it needed a good mop and sweep. Once we walked towards our rooms it smelled of wet dog and cigarettes and it looked like the hotel was under constr... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Extended stay has gone down quite a lot, especially in cities like Dublin and Pleasanton California where you would t expect. My keycard kept deactivating so I would go all the way up to the third floor with a hand full of stuff just to try and use my keycard and it stopped working. This is an ongoing issue at extended stay. I had to go down to the main lobby three times to get my room key reactivated. Breakfast??? Forget about it, they left out some stale chocolate muffins with poorly made coffee then found that my muffin w... read more
Business response:
Dear Robert, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I reserved 2 rooms in the morning and 5pm they called and said they were booked. No more rooms available. What’s the point of making a “reservation”
Business response:
Dear Manuel, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Man... read more
You get what you pay for There was no one at the reception desk for 30 minutes when I checked in. There’s a lot of families and young children staying there and it’s noisy.
Business response:
Dear thomas, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests along with a peaceful and comfortable environment, so we sincerely apologize for falling short in this regard. Your feedback is greatly appreciated as it helps us identify areas for improvement.Rest assured, we will work on improving our services to ensure that our guests' needs are met promptly and efficiently. We look forward to serving you again and providing you with an even better experience.Since... read more
Need more employees.Got there to check in and no one was a the front dest for a hour to check me in. Corporate need to notify immediately
Business response:
Dear Randi, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management
When I arrived staff was arguing smelled like marijuana, I checked in and checked out 1 hour later,Room was dirty and people were outside doing drugs,Worst experience ever my 5 year old was devestated!
Business response:
Dear Sharhonda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Property is not clean and smelly. Carpet has not been cleaned for several years. Amenities do not work. Housekeeping only done once a week. No blankets, shampoo, kitchen amenities- need to call front desk for everything.
Business response:
Dear PRASANNA, We are honored that you chose our hotel for your recent visit to our area. Our team is dedicated to providing exceptional service, top-notch amenities, and clean and comfortable accommodations. We are genuinely sorry that your experience did not meet your expectations. Your feedback is greatly appreciated, and we will share your comments with our team as part of our ongoing efforts to enhance our services. We sincerely hope you will give us another opportunity to provide you with the outstanding stay you deser... read more
Not Happy The hotel had a musty smell, people had dogs in the rooms and the walls are paper thin, you can hear everything.
Business response:
Dear Juan, Thank you for leaving your feedback. Our team is dedicated to ensuring an enjoyable environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We are sorry for any inconvenience caused. Feedback like yours is instrumental in this process, offering us insight into specific areas. Thank you for bringing this to our attention. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.