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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no bedding for the sofa sleeper, the "fully stocked" kitchen had nothing in it (apparently you have to request the items you want), the reservation was for 5 people and there were only 3 towels and 2 wash clothes, there was one small bar of soap by the bathroom sink (no shampoo, conditioner, etc.), and the placement of the air conditioner freezes you on the couch, but does not reach the beds.
Business response:
Mar, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and well-maintained hotel with a friendly staff at a good value. We hope you give us another chance to serve you better in the future. Sin... read more
Room smells smoke/pots considering we stayed on non smoking room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Evalynn, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Like location was close to shopping. Facility was old and outdated.
Business response:
Thank you for your feedback. Although you liked our location, we are sorry for not meeting all of your expectation. We have taken a note of your concern for future evaluation. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Lady checking us in wasn't ouright rude but clearly just couldn't be bothered. We later asked for some plates and cutlery to be told they didnt have any....i thought these were supposed to be included with the room. There were kids runing in and out of rooms slamming doors until very late at night.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The smell of cigarettes in the hallways was horrible. The continental breakfast was a joke. The sofa bed was extremely uncomfortable. They only clean rooms once a week.
Business response:
George, thank you for choosing to stay at our hotel, and we are disappointed to know you had an unpleasant experience. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
when we arrived we were told a/c in our non smoking room was broke but we could take smoking room. We check out smoking room but it smelled like pot and cigarettes. Unable to get refund so took non smoking room with no a/c. The only thing good was the convince to soccer fields we were playing at
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
As soon as I walked in i noticed the lobby was dirty and unkept. I checked in thinking well its late maybe they had a lot of traffic and no one has gotten a chance went to my room the halls were dirty the room was just old and dingy dirty.
Business response:
Thank you for being our guest. Please accept our sincerest apologies for our hotel not living up to your expectations. As the cleanliness of our hotel is a key priority, we are addressing this matter with our housekeeping associates immediately to take corrective actions so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Management
Scheduled an Extended Stay...AWAY from this hotel! One of the worse hotels I've ever stayed at. I'm not going to waste my time explaining why; basically everything about this place was pathetic - just read other peoples reviews on Yelp, Google, etc. It is unbelievable they can charge what they do for a room at this hotel and get it. Actually more amazing is that they are still in business. If I ran my business like this I would be without customers in less than a week. Schedule yourself an extended stay away, America!
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.