Extended Stay America - Pleasanton - Chabot Dr.

Colleen 

on Expedia

9 years ago

No soap or bath towels. Ice machine not connected or working, found ice-cream sandwich jammed in ice maker. Stove torn apart. Couldn't get WIFI working. Room okay for size and bed comfortable. Good thing we didn't need the other stuff. 

Michael 

on Expedia

9 years ago

Bad 

Anonymous 

on Expedia

9 years ago

The worse extended stay I have ever been. I reserve 1 king non-smoking and 1 queen-non smoking about 1 week prior. but when I went to check in I was given both queen and when I asked why that happened she said because my system shows that but it did not she had made the changes and I even showed her my reservation and the type of rooms I had reserved and then she said we are out of king rooms. So I step away and called customer service about why I was not honored what I had reserved. and then I see another client walkin and ... read more

Anonymous 

on Expedia

9 years ago

Rip Off Made arrangements with hotel.com to stay an extra night several days before my reservations. After arriving I got a call a couple days later that I will have to pay their rate and not the one that hotel.com quoted. The rate was $50 more than expected. 

Anonymous 

on Expedia

9 years ago

Just ok It's ok for a night stay. The hair drier was not working. I have to request it but nothing was provided 

Terry 

on Expedia

9 years ago

I can't believe that only one staff member is kept on duty after a certain hour in the evening up until 7am. Our room never received the once a week cleaning. I had to take our dirty towels and exchange for clean ones. Some of our friends staying there at the same time could not get kitchen supplies because there wasn't any left. We had to get our room keys reactivated many times. The complimentary breakfast bar was a joke. 

Sandra 

on Expedia

9 years ago

NEEDS IMPROVEMENT Room was ill equipped for cooking!! Had to ask for utensils and cups. TV turned off when rotated. Wi fi did not work. 

sal 

on Expedia

9 years ago

Disappointing experience never to be repeated Good first impression as we pulled up to the property. All down hill after that. Our bed had no sheets, blankets or pillows so the wiener went to another room and pulled all the bedding from there. There were 4 of us so we needed to ask for another set of bedding. The toilet seat fell off and the air conditioner wouldn't stabilize (it kept randomly going up and down) huge pieces of plaster was peeling off. We had to evacuate the building because someone forgot to turn off the sto... read more