Extended Stay America - Pleasanton - Chabot Dr.

Eric 

on Expedia

9 years ago

OK stay... there are better options within 1/4 mil Internet at this hotel sucks and when you do get it, it is very very slow. The room itself was nice, had a 2 bedroom queen quite. Since there are kitchens, there were lots of odd and strong cooking smells while staying there. The kitchen has no plates, cups, etc... you must ask for them at the front desk. There is no daily maid service... if you need new / clean towels you exchange them at the front desk. The daily free breakfast was very poor... some water, oatmeal, fruit,... read more

Mike 

on Expedia

9 years ago

Ok hotel We had reserved a king size bed for our room, but apparently they didn't have one. The person at the desk told us that Expedia and other travel sites don't really guarantee rooms like that and that they couldn't help. Room was clean but most of the lights were unplugged for some reason and the hair dryer was broken and sparked when my wife tried to use it. Breakfast was simple muffins, hard granola bars, and oatmeal packets, coffee, and tea. No juice or anything else for the kids. For a night, it's an okay stay, but... read more

Rob 

on Expedia

9 years ago

Very few amenities The room had a sofa bed. When I asked for the bedding all they had were sheets. No blankets. Very limited continental breakfast and it is the same everyday. No ice machine at the hotel. No pen or paper in the rooms. Ash trays are placed right beside the rear exit. Very heavy smoke smell by the rear doors. Finally, the A/C in the room was leaking. When I asked them about it all they said was they are aware of the problem and they could give me extra towels to put on the carpet but the room already smelt ver... read more

Anonymous 

on Expedia

9 years ago

Interesting We arrived and had to ask for sheets then make our own bed. We stayed two nights and not once did the room get refreshed or cleaned. Smoke smell permeated the third floor and entry, although we stayed on the second floor we could smell smoke. Second floor smelled like catsup. Beds were not comfy. The front desk person was nice. I felt sorry for her. Breakfast was nice, small but oatmeal was perfect. Great location for a soccer tourneyand quick food, subway and Starbucks walkable. Our soccer team stayed here, I wo... read more

Anonymous 

on Expedia

9 years ago

1 The room was clean and comfortable until I discovered thatthere were cockroaches in my room! It was gross. 

Ali 

on Expedia

9 years ago

Horrible customer service Customer service was really bad. not friendly at all. we tried to checkout one day with 24 hours notice, they refused to check us out. We already left one day before the booking date and still charged us for one day we did not stay. 

irene 

on Expedia

9 years ago

Bad experience stay , bad Service Not enough blenkect , light in bathroom was broken no fix for 2days of our stay 

Anonymous 

on Expedia

9 years ago

Bad service, inadequate enforcement of policies and inadequate stock of towels. 

steve 

on Expedia

9 years ago

Older hotel Got a smoker,s room instead of non smoking room. Room carpeting was old and soiled with stains. Furnishing was old, The only thing we found in the Kitchener drawers was a dirty ashtray. No cups, no utensils, no tower.