This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The people that work there are rude and not helpful at all...
Business response:
It's never our intention to disappoint our guests. We apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Bare Minimum-Unfriendly Staff No one at the check in desk. Waited 10 minutes for staff to help. Unfriendly and did not have the room I reserved available. Less than basic amenities. Had to request kitchen items and then the kit did not include what the brochure stated. Pro-The bed was comfortable. Steep at $145 per night for only pro being comfortable bed though. Have stayed at this hotel once a year for the past 5 years but we will be looking elsewhere next year.
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Bathtub was dirty and water got stuck in bathtub. Too much noise from other guests.
Business response:
Thanks for evaluating your visit to our hotel. We apologize for the issues you came across in your bathroom and are sorry for the disturbance caused by the other guests. Your feedback regarding the bathtub is shared with the concerned team to review and action. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely... read more
it does not have room service or new towels so keep that in mind if you want your room cleaned when out. Also there is no breakfast. its some granola bars and coffee. it was the only available under $200 a night so I took it. I also some bug bit me in the bed
Business response:
We appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We hope you give us another chance to serve ... read more
worse place to stay ever overall very bad smell like cigarrett everywhere room had a broken TV set they say thats how it was no replacement ? bathroom lights when off light bulb they say that did'nt have anybody to replace the light bulb there was no housekeeping no clean towels, sofabed was very dirty big stains we coundnt use it the water in the pool was dirty no maintenance overall horrible worse hotel ever never will stay with hotels again wi-fi was very poor
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for... read more
Poorly run Stayed recently for 3 nights, arrived 1am the first night, was told to wait half an hour because they couldn't check me in during "audit". Upon check out I learned they had my check in and check out days wrong (despite my having booked online). Not sure if this is normal for extended stay types of hotels, but room was not visited by maids during the visit. Weed smell in hallway in the evening. Breakfast consists of granola bars, instant oatmeal, and individually packaged muffins. No issues with the room itself.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
I was given a non-smoking room but with some sort of odor. It did not smell clean. Window was open to let some fresh air in when I went into the room. Then I found a trash can with used toilet paper and clump of hair. So I went to the front desk to ask for a new room. She was not friendly and seemed "bothered" that I even asked for a new room. She said "This is only one left" and put the key down on her side of the front desk. I went to the new room and smell was even worse. It was very strong curry scent. I love curry but n... read more
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
no maid service for 5 days. We had zero maid service for 5 days. ran out of soap and toilet paper
Business response:
Thanks for being our guest. Although your overall stay was satisfactory, we are sorry for any inconvenience you experienced. Our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We have shared your feedback with the front desk staff to ensure we clearly communicate our services to all guests. We hope you will choos... read more
Not a great deal..... sub-standard bedding, one cup in the room, horrible noisy heater
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.