Extended Stay America - Pleasanton - Chabot Dr.

Jennifer 

on Expedia

9 years ago

Poor accomadations. I booked the room to sleep 4; the accommodations were a full size bed and a pull out couch. The couch had no sheets or blankets or pillows when i asked front desk they only had 1 blanket and sheets no pillows available. i had the room for 2 nights; upon return after night 1 the room was not cleaned, extra pillows and blankets were not given and no towels had been replaced. My room was close to front desk therefore quite loud through out the evening. I would not recommend this place to anyone as the accomm... read more

Anonymous 

on Expedia

9 years ago

Centrally located Was not told at check in that they did not service the room or replace towels. Had to take an armload of towels through the lobby to the front desk and walk to the laundry and was handed replacements. Not a problem but wished I was told in advance. 

Anonymous 

on Expedia

9 years ago

Smoking room with no option to change! I was booked in a smoking room. Never was I informed that it was even a pissibility to be put in a smoking room. They had no other available rooms and I was forced to book a different hotel without receiving a refund for not staying. 

Anonymous 

on Expedia

9 years ago

Friendly staff, hotel maintenance not up to par Key locks to front entrance was broken, had to call to get back into hotel after hours. Key lock to exercise room also didn't work. No water or sanitizing sheets available in exercise room. 

Anonymous 

on Expedia

9 years ago

Dirty, rude, never again. I had to call for a can opener, which was fine, it happens. But then an hour goes by so we had to go downstairs and get it. The Mexican chick behind the counter that everyone always complains about forgot about us. We booked a smoking room, but when we got there they gave our room away. We drove all the way from San Jose just for a smoking rooms and they gave it away. The chick behind the desk acted like oh well. Our towels were dirty. There were no toiletries in our room. We used the elevator to ge... read more

Nancy 

on Expedia

9 years ago

Disappointing for an Extended Stay Hotel Extremely disappointed with coffee, muffin and an apple only, "to get the day started" as quoted by staff. Would never stay there again for the price. 

John 

on Expedia

9 years ago

Underwhelming No room service whatsoever and I was told when I checked in that they don't offer it; would've been nice to know upfront as I wouldn't have stayed there. They claimed to offer breakfast but that was misleading as all they offered was coffee, muffins and packets of oatmeal. 

Jeffrey 

on Expedia

9 years ago

If you have a choice ... don't stay here! My room was large in size with a full kitchen. Problem was that some neighbors of mine had cooked something that smelled terrible and it stunk my room up badly. I also had a couple across the way verbally fighting the entire night. I complained but they never quit so I don't know if management ever tried to get them to stop. My shower looked like someone poured a cola in it and didn't clean it, so I had to. The bed was good ... Pretty much that's about it.