This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very unfriendly service at check in, made to feel like we were troubling her to check in. no sheets and blankets in room for pull out sofa
Business response:
Brian, thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. S... read more
Disappointing experience all around. Would not recommend this hotel. Kitchen is a kitchenette not a kitchen. Dishwasher, half fridge no freezer, 2 burners on a stove top, microwave. Rooms very outdated.
Business response:
We are disheartened to read about the problems you experienced and hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Terrible Choice Dirty lobby and shabby. Bed hard. Staff did not tell me when I checked in late that the kitchen was stripped of dishes and utensils and even the coffee maker. Guests must check out needed utensils at the front desk and haul them to the room. Described by staff as “grab and go” breakfast turned out to be: coffee only (no hot water for tea or tea bags), stale granola bars and individually wrapped stale small muffins. All in all a pathetic experience. My overall impression is that this chain, after unfortunately... read more
Business response:
Thanks for being our guest. Although you liked our location, we sincerely apologize for the issues and difficulties you had while being here.We consider your feedback very important, and thus it has been shared with the concerned individuals, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
HORRIBLE - dont stay Bad service Staff was VERY rude upon check in Gave me a Smoking riom despite the reservation that specified non smoking Hotel employee said “if you dont want the room - fine a good luck finding a toom in this town this late”
Business response:
Bryan, thank you for taking time to provide feedback. We are sorry for our shortcomings at the front desk during your visit. Besides the fact your reservation was wrong, we apologize we didn't appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
Business response:
Kristi, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Customized for your comfort Translation: you have to call the front desk top get a water glass. The floor in the bathroom was wet. The toilet bowl was still filled with Comet. Some of the staff were fine but others were about as indifferent as it's possible to be. Pleasanton is sill somewhat in the Bay Area/Silicon Valley nexus, otherwise this lodging would be about half the rate. All that said, it may still be the best deal for an unextended stay if one is in Pleasanton.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and excellent service. Also, we are sorry you weren't happy with our hotel policy. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Vikas, on behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty, smelled like smoke even though non smoking room. Disgusting
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.