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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not book a stay there again. Terrible customer service. Rooms smell. The electrical power goes off.
Business response:
Thank you for your recent review regarding your stay with us. We apologize for our failure to address your concerns during your stay with us. We have discussed your comments with our department heads, and we are taking steps to improve our attention to guest concerns. Thank you for choosing our hotel and we hope you will visit us again and give us an opportunity to provide you with an excellent hotel experience. Sincerely, Hotel Management
Business response:
Mike, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
I payed and left hour later some guys outside at night we’re hanging out looking suspicious so I did not feel comfortably there I left but it was raining so hard i pulled over And slept in my car so I waisted my money. I woke up with my neck hurting
Business response:
Thank you for your review. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this security. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Not like other Extended Stay Hotels We have had good experiences in the past with Extended Stay hotels, but this hotel was a disappointment and I regret having booked a stay here.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Trashy hotel This was one of the most disgusting hotels I have ever stayed at! I stayed on the third floor which allowed smoking. I stayed in a non-smoking room, but the smoke from other rooms lingered in the hall and into the room. The staff was not very friendly. There were spiders in the bathtub when I went to take a shower. They do not do housekeeping while I stayed my 3 nights. I ended up taking my own trash to the dumpster. This place was not worth the money at all!
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again.We hope you will consider a future stay... read more
Not a good place to stay The room set up was not god. On my on be need could see the t.v. the bathroom was awful.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Smoking The smell of cigarettes was overwhelming everywhere in the hotel. Made all my luggage smell.
Business response:
Thank you for sharing feedback about your stay. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
Bad smelling hotel When we arrived the lobby reeked of body odor and the smell made us sick to our stomachs. The Hotel staff was nice and once we had our keys we went to the room. We exited the elevator to the main hallway and was greeted with a new smell, cigarette smoke. As we entered our nonesmoking room the smell did not change. Sickened by the smell we went back to lobby and requested another room, which the staff did willingly. Our second room, on another floor wasn’t much better. After only being there a few minutes w... read more
Business response:
We apologize for the odor issues you encountered during your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are doing everything possible to minimize the impact to our guests. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
hold your breath! This place was a roach! One hallway smelled like fried chicken and the next smelled like puke. I found dog food on the floor.
Business response:
We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.