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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not accessible for person in wheelchair Prior to reservation we asked if room had a roll in shower & the response was that it did. Upon arrival we checked the room & found it had a tub. The person at the desk said "sorry". Not helpful / we spent the next 3 hours looking for an accessible room with accommodations for a person in a wheelchair! Very disappointing.
Business response:
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur again. Hotel Management
Ash tray Smoke free my was.
Business response:
John, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Ma... read more
The facility is not well kept but in a nice, safe, quiet location. The rooms were not serviced - we had to ask for everything from toilet paper to towels to blankets. The desk clerk was always very kind and handled the requests promptly.
Business response:
Whitney, thank you for your review. Although you were satisfied with our location and the service provided by one of our Front Desk associates, we are sorry we missed meeting some of your expectations while you were here. We hope to have one more chance so we can make your next visit pleasant in all respect. Sincerely, General Manager
Horrible service Customer service is so important to me and usually when I stay at an Extended Stay, I always get excellent service so I was shocked that I received horrible service on Saturday at the location in Pleasanton. We arrived to check in and no one was at the front desk. We waited patiently for about 5 minutes and then I because frustrated and yelled, "hello, hello" several times. No one came. Finally, a young woman came out the back. My boyfriend said something and the lady asked, "what did he say?" In a very rude... read more
Business response:
Kelly, we are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. We regret the inconvenience caused, and please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, General Manager
Terrible Hotel Stay There were multiple things wrong with this room and I would never stay there again. The kitchenette did not include any dishware, utensils, pans, etc. I was able to finally find a single plastic cup in the bathroom. There was a parking lot site light at the same elevation as the bedroom window, and despite the curtains being closed, the light still illuminated the bedroom at night. I could not pull the knob to activate the shower, so I tried calling the front desk but the phone also did not work. I notifi... read more
Business response:
We sincerely apologize for the issues you encountered in your room and that our service let you to disappointing stay. We truly regret the inconvenience it caused. Please be assured your concerns have been communicated to the respective team in an effort to improve our service and facilities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider a future stay as we would welcome the oppor... read more
Honteux! Le seul avantage de cette hôtel est le fait qu'il y ai une cuisine sinon ménage fait qu'une fois par semaine, chambre poussiéreuse dès que l'on regarde dans les coins ou au dessus des meubles, cuisine grasse, eau de la piscine froide et la plus grosse déception de cette hôtel: le petit déjeuner... grosse blague... ce n'est pas un petit déjeuner: pas de tables pour s’asseoir, juste du café dégueulasse, des muffins et des barre de céréales... pas de pain, de lait, de confiture, de céréales...bref rien... j'appelle ça ... read more
Business response:
Sophie, thank you for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry and regret the inconvenience it caused. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Please, may I have a cup? We will NEVER stay at this property again. The rooms had no coffee makers and no cups of any kind -- none. No cups to get a drink of water in the night, or to take medications or even to rinse ones mouth when brushing teeth -- gotta go ask for one at the front desk. The air conditioner barely worked and through the course of the hot weekend (record temperatures set) the room got up to 80 degrees. That didn't seem to concern the staff one bit. In the evening the temperature in the room worked it's wa... read more
Business response:
Holly, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. I would also like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We truly regret the inconvenience it... read more
Rude service, no pillows! The hotel ran out of pillows and comforters, so all we had to put on the pull out bed was a sheet. The woman who checked us in was very rude.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider giving us another visit. Sincerely, General Manager
Bates Hotel Way too expensive for what you get. No dishes in room as advertised. Cheezy breakfast! (I don't consider a 2oz. muffin, granola bar, and make your own oatmeal in a coffee cup breakfast). NO ICE MACHINE ON THE PREMISES!!!! There was 1 empty plastic tray in the freezer. No toiletries. Had to beg for more bath soap when we ran out. Overall, the worst hotel experience we have ever had. Definitely will not return. We will rethink using Hotels.com in the future.
Business response:
Bridget, I apologize for not living up to your expectations in regard to the amenities and the inconvenience it caused. Please know, kitchenware for your suite is kept at the front desk to ensure cleanliness, fresh linens and towels along with any toiletries are also available their and always complimentary. Once more, I am truly sorry and hope you will provide us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.