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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel but very loud Nice hotel in great location. Clean rooms. Spacious. My only complaint was that someone was blaring their music all night, which could be heard ALL over the hotel. I could even hear it outside due to the windows being open. Why would the hotel allow that??
Business response:
Thank you for choosing our hotel. Although you liked your room and our location, we value your feedback and will use it to make sure every guest has an enjoyable stay. We are so sorry you were inconvenienced by the noise. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, General Manager
We booked a non-smoking room and it was not available so we had to take a smoking room. My son became sick from the smell and we had to spend the night sleeping on our car.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Stay clear. To start there was issue with the computer system and it delayed my check in. Once we were able to go to my room the entire floor smelt like marijuana. There was a shady character walking up and down my halls at all hours of the night. The room was run down and very small. When the kids decided to go swimming we were told they were out of clean towels. My friends had stayed the night before and the room was not cleaned and towels not changed. When they asked the front desk they said they were short staffed. I hav... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
The front desk never smiled and was not helpful. The hallways smelled like old hamburgers. Inside the room, there were broken drawer handles, broken AC knobs, and the counters all felt sticky. The bed was not comfortable and the pull-out sofa was even worse. Breakfast was inedible, stale muffins. The pool was shut down by the health department. I do not recommend this place.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Don't stay! The hallways reeked like smoke. My family did not feel safe.
Business response:
We sincerely apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment, and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We regret the inconvenience this caused to you and your family and please give us another opportunity to serve you better in the future. Sincerely, General Manager
place to stay Had business in town, thought it was convenient. The hotel was located in a corporate park, not a lot of parking if you are pulling a trailer. The hotel had an odor everywhere you walked. The bed was hard and the "pillows" even harder. There was no coffee pot, or cups of any kind. Couldn't even get a glass of water! Not worth the money.
Business response:
Ron, we strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. We deeply regret the inconvenience caused and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Don't do it Pool was getting some very loud repairs daily right outside my window. I was there five nights and not once did housekeeping come in. The front desk was rarely staffed. The free internet was lousy.
Business response:
Thank you for your feedback. The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Ok if you only need a bed to sleep in No cribs available, pool was in repair so this is a negative since this is well needed. Price was lower but overall would be willing to pay a little more to stay at other hotels. I give 2 stars when compared to the many hotels that I stayed in the area even when taking into account the lower rate.
Business response:
Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Scam breakfast No breakfast. In spite of them claiming in the expedia ad that they have continental breakfast, all there is is a cup of coffee. I asked the hotel front desk lady and she agreed that she wouldn't call that a breakfast. She advised me to file a complaint with expedia against this hotel and wait for 30 minutes on the phone to get a $10 refund.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.