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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Request a Non Smoking room, got a smoking room. The front staff (very friendly) moved me upon request. The room was clean but needs to be updated. There was a very offensive smell coming from the bathroom door which was overwhelming the entire time. The elevator needs to be cleaned.
Business response:
Vashti, thank you for sharing your experience with us. We are pleased you had an overall nice stay. However, we apologize for the cleanliness issues you experienced. We have shared your concerns with my housekeeping team to ensure we are well poised to serve you better during your next stay. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Disappointed Room was dirty and we where move to another room that had no AC
Business response:
Delia, we sincerely apologize for the issues you encountered with your room which resulted in a disappointing stay. We have shared your comments with our maintenance and housekeeping teams to improve our service delivery. We hope you will consider this as an isolated incident and will give us another chance to impress you on a future visit. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Dump The continental breakfast was a joke. The room kitchen sink lraked and had mold. The hallway carpet looked liked it hadn't been cleaned. The outside trash was over flowing and the outside door handle was gross.
Business response:
Jim, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
The room overall was very dirty and outdated. There were ants in the kitchen.
Business response:
Jennifer, thank you for posting a review about your stay with us. I am truly sorry that your suite was not in the spotless condition it should have been. I apologize that steps were missed in our inspection procedures and I can assure you going forward that this has been addressed. I hope you will consider giving us a second chance the next time you are in the area. Sincerely, General Manager
Remarkable - not in a good way Front entrance not at all inviting, no real lobby. Front desk staff not apparent when you walk in (counter empty). When they did show up to the front desk, not friendly or helpful. After check-out, without warning charged extra $250 to credit card. Only in room from 9:30 at night to 9am in the morning, sleep was priority. Called customer service. Oh, they are not open after 8pm. Called hotel directly, no manager on duty or available. Person that answered phone said it was a cleaning fee. They ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Nothing special One gets what one pays for. Basic room. Basic price. Basic service.
Business response:
John, thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to all your expectations. Everything we do is aimed at providing you with an excellent hotel experience, and we hope to have the chance to prove it to you on a future stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.