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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Linens or pillow ls We got a room with a pull out bed, but the hotel had no linens or pillows for the bed. We went to the desk to ask more than once and each time we were told they have no more pillows and linens. So my kids are supposed to sleep on a bare mattress with no blanket or pillow. Unacceptable.
Business response:
Dear Kassie, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your comfort is our priority, and we are sorry that we were unable to provide you with the necessary linens and pillows, as this is not the level of service we strive for. We will address this with our team to ensure better availability of essential items in the future. We hope you will consider giving us another chance to provide you with the experience you deserve.Sincerely,Hotel Management
smell is not good inside lotta smoke
Business response:
Dear Sharan, We apologize for the unpleasant odor you experienced during your stay. Please know that we take such concerns seriously and are actively working to ensure a fresh and clean environment for all of our guests. We appreciate you bringing this to our attention, and we will continue to make improvements to provide a more comfortable experience. We hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management
there was a cockroach in my room. and when i informed the front desk they didnt seem surprised. i asked for a bug spray and they did not have any
Business response:
Dear Larry,Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. On a brighter note, we are pleased to see from your rating that you had an enjoyable overall exper... read more
The room smell very bad a cigarette
Business response:
Dear Patricia, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
I saw a spider there and told it to them. They said we'll see later. Is that possible? no clean.
Business response:
Dear Chynar, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Starting with the staff, they were not welcoming at all. The property was not clean and the smell was unbearable including the elevator.
Business response:
Dear Assad, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional service and maintaining pristine, comfortable accommodations for all our guests. However, we apologize that we did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
The property was a bit worn down.
Business response:
Dear Vincent Francis, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.