Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Dear Edward, We sincerely apologize for not providing you with a clean and comfortable room during your stay. It is our goal to exceed our guests' expectations, so we are disappointed to hear that we fell short in your case. We have discussed this issue with our housekeeping team and appreciate you bringing it to our attention. We are committed to delivering the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Elaine, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Rex, Thank you for sharing your detailed feedback. We're glad to hear our staff took the time to address your concerns, though we deeply regret that the room fell short of your expectations. Issues like broken fridge shelving, unpainted patches, and other maintenance problems are not reflective of our standards. Your comments have been shared with our team to prioritize these areas for improvement. We value your input and hope to provide a better experience next time.Sincerely,Hotel Management 

Business response:

Dear Kevin, Thank you for bringing this to our attention. We sincerely apologize for the issues you encountered during your stay. Corrective measures within the relevant department are currently underway to mitigate similar impacts on future guests. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Yanette, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with our surroundings, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Barbara, Thank you for taking the time to share your review with us. We appreciate your feedback and are genuinely sorry for the inconveniences you encountered during your stay. Your insights are invaluable, and we are committed to addressing these issues with the relevant parties. We look forward to the opportunity to welcome you back, where we aim to provide you with a significantly improved experience.Sincerely,Hotel Management 

Business response:

Dear Violet, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us. We appreciate your feedback and are sorry to hear that we did not meet your expectations during your visit. We are committed to improving our services, and your comments will be shared with the relevant team members to ensure we address these issues. We look forward to the chance to welcome you back soon and provide you with an even better experience.Sincerely,Hotel Management