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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Check in took over 30 minutes after 11pm. I was given a handicap room. Noisy all night.
Business response:
Dear Denise, Thank you for your feedback. We apologize for the inconvenience you experienced with your check-in process and the room assignment. We understand the importance of a smooth and restful stay, and we’re sorry that the room was not suitable for your needs. Your comments have been shared with our team to address these issues. We appreciate your patience and hope to provide a better experience in the future. Sincerely,Hotel Management
Staff was friendly. Room was not clean. Someone else's hair all over the shower. You can see the cheap repair patches throughout the room. No TV remote for the room. Told the front desk, who let me try a few spairs, but no luck.
Business response:
Dear Steven, Thank you very much for posting a review of your stay. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations and sincerely apologize for the inconvenience caused. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.Sincerely,Hotel Management
They started tearing apart the sidewalk. It was dusty and very noisy
Business response:
Dear Stephanie, Thank you for taking the time to share your thoughts about our property. We genuinely care about delivering an exceptional experience to all of our guests; therefore, we are sincerely sorry for the issues you encountered. Thank you for bringing these concerns to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
Gone to hell I've stayed here for the past 6 years while attending the Westcoast Nationals carshow at the Alameda County Fair Grounds, but this time the parking lot was all torn up, and homeless people sleeping in the parking lot. Even though the room was pretty clean and comfortable, the hallways and stairways were not clean at all, infact the wife wanted to leave, but since this was a big weekend for the event, there wasn't much availability. Too bad, but the whole country's going to hell !!!
Business response:
Dear Richard, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon.Sincerely, Hotel Managemen... read more
Disappointed in this as it was advertised as an equipped kitchen but had bare cupboards. No hairdryer, no coffee machine. Shower was fine but sliding door was stuck and couldn’t be opened or shut. Breakfast was sparse, just muffins.
Business response:
Dear Julie, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy, and we understand your disappointment regarding the various issues you mentioned. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Please... read more
We arrived for check-in at 11p after driving a long distance and they told us they were unable to check-in to come back in an hour. Terribly inconvenient and no recourse when you advance pay and cannot take your business elsewhere for bad service
Business response:
Dear Lesley, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured; we are committed to taking the necessary steps to address the situation and to ensure that you receive the exceptional hospitality you deserve every time you visit us. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.