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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was put in a handicap room with broken shower and bed. Smelled funky
Business response:
Dear Gretchen, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our goal is to provide a comfortable and accommodating experience for all our guests, and it is disheartening to learn that we fell short of your expectations. We take your concerns seriously and will address them adequately. Thank you for bringing this to our attention as we strive to provide the best possible service for our valued guests. We are grateful for your patience and hope you will... read more
Staff was great but everything else wasn’t great. Seemed like most people were living in the hotel and didn’t feel safe. Broken glass in parking area lots of people walking around at all times of the night. Room was run down and hallways were hot and smelled bad.
Business response:
Dear Anna,Thank you for sharing your feedback. It's great to hear the staff provided excellent service during your stay. We apologize that certain aspects of the property didn't meet expectations. Guest comfort and safety are top priorities; your comments will be reviewed to ensure improvements are made. We hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
Never again Room was dirty. Broken door on closet. Missing light cover in the bathroom. No plates or cookware available. Overall a bad place to stay.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
The room was dirty with human hair on the floor, dead cockroach in the room, very loud AC and fridge, super bright light outside my room and no blackout shades. The hallway smelled like cigarette smoke and people went out the door to outside all night long. Four Points by Sheraton was the same cost and a much, much nicer property.
Business response:
Dear Ashley,Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Shouldn’t have stayed here The room smelled like cigarettes even though we were in a non-smoking room. The faucet in the bathroom leaked, the couch was uncomfortable, the drawers on the inside were dirty, the door wouldn’t open right away when accessing it with the key, and one of the guests looked “shady.” I chose this location to get great quality and feel safe. This didn’t meet my expections.
Business response:
Dear Guest, Thank you for evaluating your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate you bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We are grateful for your patience and hope you will stay with us again for the flawless visit you des... read more
Staff are racist towards African Americans.
Business response:
Dear Detric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Nothing thers wa roches al aver the room
Business response:
Dear Jose, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We value your feedback and hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,195 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.