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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is great. The hotel is very dirty. My room had roaches in it. It’s an extended stay so you’ve got some questionable people living there as well. Tried to get into my room one night and it wouldn’t open. The front desk gal came up and had to body slam the door to open it. That felt very unsafe. There’s nothing in the kitchen for use, you have to ask for stuff. But I didn’t feel comfortable using the kitchen because of the roaches. They did issue me a full refund because it was such an awful stay. There was a huge... read more
Business response:
Dear Louise, We appreciate your feedback and apologize for the challenges you encountered during your stay. Ensuring a clean and safe environment for our guests is paramount, and we regret falling short of this standard. Though we're glad you received your refund, we will share your comments with our team to ensure our future guests are not similarly impacted. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Pathetic property. Dirty sofa. Bed bugs. Smelly room. Checked-in around 11:15 PM, no one was at reception. Almost 8 minutes to figure out from where we should call someone. For family of four only one blanket. Most important no prior work inspite of knowing family is coming. No utensils in kitchen. We have to take everything from lobby and do whole basic service. Never go to this hotel.
Business response:
Dear Anamika, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The girl that checked us in was very nice
Business response:
Dear Jamie, We're delighted you interacted positively with our front desk team member during check-in. Providing friendly and welcoming service is essential, and we appreciate your kind words. We look forward to serving you again in the future!Sincerely,Hotel Management
Late check in smelly wet dog Went with family tired from travel, two hour late check in, one room smelled like wet dog and pet urine for the two days. Tried Clorox wipes, didn’t help. Very disappointing.
Business response:
Dear Jon, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, we sometimes need to place a guest in another suite. We appr... read more
We had to leave because it smelled disgusting.
Business response:
Dear Jared, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management
Stay only if you really need to The check in was smooth and the gentlemen at the desk was polite. However, the second day the young lady at the desk was horrible. It was our first time staying at this chain of hotels and we had no idea how housekeeping worked (we decided to stay there because of the location but immediately regretted it.) I simply asked if we could get clean towels and the trash picked up from the hallway. The lady said we had to take our dirty towels to the reception and exchange them for clean ones. As for... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We were sorry to read about the issues you encountered during your stay, and we are grateful for your patience. Since we are an extended stay property, we provide housekeeping services to guests every two weeks; however, these services are always available upon request for a nominal fee. Fresh towels and linens are available at the front desk as often as needed. We will share your feedback with our front desk staff to ensure we better communicate our services and ameni... read more
Stay Elsewhere Once we got past the smell, the uncleanliness, the load and rowdy neighbors, we made it our room and began to setup for the night. After pulling out the sofa bed, my son refused to sleep on it because it was filthy and in extremely poor shape. We were able to switch to a different room with an actual bed he could use. The “grab and go” breakfast is a joke. Coffee was empty, decaf is instant, and hot water ran out while trying to make instant oatmeal. There are muffins, but no fruit, toast, or anything else tha... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry for any inconvenience you may have encountered during your stay with us. Please know that providing a clean and fresh environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. We also apologize for any disappointment you may have experienced with our breakfast items. Your comments are important to us, and we will be sure to address them with our team to ensure we offer a more satisfying experienc... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.