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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches!
Business response:
Dear Bob, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments are shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding service you deserve on your next vi... read more
Trash inside and outside of the property. Loud. A chain found next to the bed screwed into the wall. Chain was not securing anything. Might want to address that. Seems sketchy
Business response:
Dear Chris, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand.Thank you again, and we wish you all the best.Sincerely,Hotel Manage... read more
Our room keys didn't work the first two nights and had to make numerous trips and have staff use master key to let us in. Was told we were going to be comped two nights for the inconvenience but didn't. Very noisy with doors slamming all night.
Business response:
Dear Mark,We sincerely apologize for the issues you experienced during your stay. The problems with your room keys and the noise were unacceptable, and we regret that the promised compensation was not provided. We are addressing the key system and noise concerns with our team to prevent future occurrences. Your feedback is crucial to us, and we are committed to improving our services. We would appreciate the opportunity to make things right and provide a more comfortable experience on your next visit.Sincerely,Hotel Manageme... read more
Lobby smell horrible pillows rooms old
Business response:
Dear Patty, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly with the condition of the lobby, pillows, and room. Your comments are concerning, and we will address these issues with our team to ensure improvements are made. We value your input and hope to have the chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,hotel Management
It’s just across the mall and in a nice area for a stroll. The rooms need updating, especially the shower fixtures.
Business response:
Dear Linda, Thank you for sharing your feedback. We are pleased to hear you enjoyed the location, but we regret that the condition of the rooms, particularly the shower fixtures, did not meet your expectations. We are committed to enhancing our facilities and will address these areas for improvement. Your comments are valuable in helping us provide a better experience. We hope to offer you a more updated stay in the future.Sincerely,Hotel management
Worst Place Ever! This is the worst place I have stayed in over 30 years. The hallways of the building were filthy, there was garbage stacked in the stairways, and even some in the main hallways. The bathroom door of our room would not close, the floor was stained and dirty, the cover of one of the large lights was dangling by one end, the bed linen was stained and did not appear to have been washed and there was human hair all around the outside of the box spring and mattress. This place needs to checked by the health depar... read more
Business response:
Dear Rocky, We are truly sorry to hear about your disappointing experience. The conditions you described are far below the standards we aim to provide. We deeply regret the issues you encountered with cleanliness and maintenance, and we understand how frustrating this must have been for you. Please know that we take your feedback seriously and will address these concerns with our team to ensure improvements. Your experience does not reflect the quality we strive for, and we hope you might consider giving us another opportuni... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.