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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here. Hotel was under renovation but there was construction dust and debris everywhere. We had people Working late at night and early in the morning. The carpets were filthy and the rooms furniture was disgusting. They never cleaned our room.
Business response:
Dear Erik, We are delighted you found Extended Stay America conveniently located for your needs. Your satisfaction is our priority, and we strive to provide a comfortable and convenient stay for all our guests. We look forward to welcoming you back for another enjoyable visit soon!Sincerely,Hotel Management
I did not like that the information about the rating of 3 stars was misleading. The property’s parking lot was well lighted but many people were loitering at night. The hallway smells like dead fish. The king’s suites - carpet were old, dirty. The room smell so bad that even a whole package of chlorox wipes did not work and we cannot sleep with the smell. The lights in the room were yellow, making it dark. There are hair on pillows or bed sheet. The curtains have bloody stains. The chairs were dilapidated that it is difficul... read more
Business response:
Dear Mylene, Thank you for being our guest and sharing your honest review. We apologize for not meeting your expectations with the accommodation. Your feedback regarding the parking lot environment, cleanliness issues, lighting, and furnishings is concerning and not reflective of our standards. We take these issues seriously and actively address them with our team to ensure improvements are made. Please know that guest comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We und... read more
No cups, silverware,coffee maker, grab and go breakfast was a muffin( tiny) Wont stay here again.
Business response:
Dear Gary, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details about our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. It's disappointing that you were unsatisfied with the variety of breakfast options. Yo... read more
The ac unit has cover off and not plugged in.
Business response:
DearLyle, We apologize for the inconvenience caused by the AC unit issue during your stay. Your comfort is important to us, and we will address this promptly with our maintenance team to ensure it's resolved for future guests. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for a more comfortable experience.Sincerely,Hotel Management
Housing for the homeless, very dirty, very overpriced. Not worth $1450 for 10 nights. Moved 3 days before I was supposed to check out to another one 4 blocks away for $75 a night. Worst experience ever for an Extended Stays America, and shame on Expedia for not doing their homework on properties they promote.
Business response:
Dear Ray,We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding cleanliness and pricing is taken very seriously. We strive to provide a comfortable environment for all our guests, and it is clear we fell short in this instance. Please be assured that we are addressing these issues to improve our services. We hope you might consider giving us another chance in the future for a more positive experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
Business response:
Thank you, Sonia, for sharing your experience. We sincerely apologize for the issues you encountered with the bathroom light and flush handle during your stay. Your feedback is valuable to us, and we will address these maintenance concerns immediately. We appreciate your patience and understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
Overall it was an okay place to stay. At one point our key card stopped working and we had to go to the front desk to get it reactivated. The gentleman took our card and asked our room number and reactivated it. Didn’t check ID or ask for a name on the room. That didn’t feel very safe to me. Overall, most of the staff was very friendly.
Business response:
Dear Bambi, Thank you for sharing your feedback. We are glad that most of our staff enjoyed your stay. However, we sincerely apologize for the lapse in our security protocol when reactivating your key card. Your safety concerns are important to us, and we will address this issue with our team to ensure proper procedures are followed. We appreciate your understanding and are committed to improving our services. We hope you will give us another opportunity to provide you with a safer and more enjoyable stay in the future.Since... read more
The staff was nice but the internet was horrible, and had to pay for better service, whuch was unnecessary nerver have i ever had to do that before at any hotel. told them about the dishwasher not draining and all they did was suctioned it out and didnt actually fix it. Used it the same night and was stopped up again and it stunk so bad from the water just sitting in it. The internet was terrible and if you wanted better internet you had to pay extra which makes no sense. Worst place i have ever stayed but the staff was nice... read more
Business response:
Dear Anita, We appreciate you sharing your feedback and apologize for any inconvenience caused during your Visit. We are sorry to hear about the maintenance concerns in your suite and are grateful for your patience. We are sorry for the internet issue you encountered during your stay. We understand how this can impact the overall experience and assure you that we take such matters very seriously. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations.... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.