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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is just my experience, but I was on a business trip and knew I would arrive quite late around 2am. Unfortunately, due to a severe snow storm my in time became 3:30am. Tim, who was at the desk when I checked in told me that a noon checkout instead of the normal 11am would be alright and if I stayed any hour after it would be $10 per hour. Grateful, I accepted the noon checkout. Walking through the halls to my room. There were rolled up carpet pieces and ladders. The halls smelled like old cigarette smoke amd there were s... read more
Business response:
Dear Mikaela, Thank you for your feedback and for being our guest. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management
Gross
Business response:
Dear Renee, We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to ensuring a comfortable stay for all guests. If you encounter specific issues, please don't hesitate to reach out so we can address them promptly. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Never Again!!! Took a chance, that I will never do again. Shower didn't work (luckily one night stay), the hallways smelled and were filled with trash. Internet was extremely slow. Enough said.
Business response:
Dear Michael, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again. We also regret the internet service issues and maintenance issues during your stay. We appreciate you bringing this to our attention and also for your patience.Sincerely, Hotel Management
This is the second time I have stayed at the extended stay in Hillsboro, this time we ended up leaving early because the Wi-Fi was terrible, and could not get it fixed, also found dog poop in the hallway and reported it to the front desk, stinky trash in the stairwells that was not emptied. I will not book this property again.
Business response:
Dear CLAUDIA, We sincerely apologize for the inconvenience and disappointment you encountered during your recent stay with us. It's disheartening to learn about the issues you faced with the Wi-Fi and the property's cleanliness. Please rest assured that we are actively addressing these concerns with our team to prevent such occurrences in the future. We value your feedback and regret that your experience did not meet our usual standards. We appreciate your understanding and hope you will consider giving us another chance in ... read more
Avoid this place- dirty, poorly maintained. Piled up rubbish and smoking in rooms throughout this hotel - despite the 'Non-smoking' room labels on doors. The room configuration was great so very disappointed as was hoping to return for a month next year. Would not come back here! I would describe this place as 'feral' and because it was so poorly looked after, with mounds (literally) of trash in and around the massive bin in the stairwell that was also so dirty it must have been a month since its floors were cleaned. I never... read more
Business response:
Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Portland.Sincerely... read more
Zero stars HORRIBLE hotel So check in is at 3pm at this hotel. We showed up at 6:30pm and the room wasn’t ready, they were short staffed and had to call other properties for help. Ok, I get it. Short staffed is a regular thing now. Tim at the front desk apologized and was really nice. I asked if we could have a later check out for the inconvenience, he said yes and said we could check out at noon instead of 11am. Awesome, thank you. We went to our room and it smelled nice, but it looked like a complete facade. The floors wer... read more
Business response:
Dear Melissa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and pr... read more
bad room Did have the King bed room available that we paid for. they gave us a room with 2 double beds. Suppose to be non smoking romm and the room stunck so bad we could not stay in the room so contacted manager and was told it was that room or nothing so we left.
Business response:
Dear Allen, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Had friends coming in to town. They checked in to find their assigned room dirty complete with used Mens underwear left from a previous guest. When they requested a new room the front desk tried to charge them a fee to switch rooms. I show up to check into my room (booked and payed for already) and get told that the only room available is listed as dirty. The front desk girl seriously asked me if I minded that the room was dirty and that they could get house keeping to come in the morning. With no rooms, the front desk girl ... read more
Business response:
Dear Lindsey, Thank you for the review. We aim to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We completely understand your frustration and the inconvenience this caused you. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.