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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience
Business response:
Dear Dong Heon, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
I would not stay here again. I was traveling w/my dog, so I picked this hotel b/c it is dog-friendly. The parking was plentiful. There was a starbucks next door & other shopping/food close by. The area was really nice. The desk staff were pleasant but seemed really tired. I was on the first floor & stayed 3 nights. My first clue that this place was going to suck was the moment I started to unload - there was only one luggage trolley that was locked up b/c all the other ones had been stolen. As I walked past the elevator some... read more
Business response:
Dear Sarah, Thank you for your feedback. First, we sincerely apologize for the issues you experienced during your recent stay with us. Our team strives to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining ... read more
When we arrived at our room it was dirty. We got a new room, after being warned about a fire the previous night so the hallway smelled of smoked we walked into the new room and the sink was completely taken apart. To get to our third room, the windows were all opened and the floor was filthy. The front desk lady was very apologetic and nice. Not her fault, but frustrating to come in from a long trip to two back to back unlivable rooms.
Business response:
Dear Stephanie, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to new rooms and understand that this did not meet your expectations. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management
Trash hole and dishonest people. Left a few items and when I called they denied finding them until I started I saw them located via the Find My app and saw them move from from the room to the front desk to the parking lot. When I explained this they changed their story and said they found them.
Business response:
Dear joshua, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Nothing has really really deteriorated. Dogs fun freely through the halls. Nice they accept homeless vouchers, but guests should contain their animals and it smells. Dogs ran free and staff didn’t care. They frightened me. Pit bulls
Business response:
Dear Zona, Thank you for staying with us and leaving a review. Although you had a pleasant visit, we are sorry for any inconvenience you experienced due to our pet policy. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. Sincerely,Hotel Management
It was my mistake to go cheap. The shower didn't work - never got fixed as there seems to be almost ZERO people on the property. Never again.
Business response:
Dear MIchael, Thank you for staying with us and sharing your experience. We apologize for the shower issue and the inconvenience this undoubtedly caused. Unfortunately, maintenance issues arise from time to time, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.